Thanks Rui.
Yes, I have TBC 5.10.1 with an intermediate license, so that is my problem. My complaint about the IT Goons addresses your first question; I can do a reinstallation, but I am not allowed. I have to beg our IT department to fix the problem, wasting days, them re-set all my preferences (because they just do a default install, wasting me further time) for something I could do in an hour. I wish Microsoft and/or Trimble would allow software installations to user profiles without having to have admin privileges. If I wipe out my profile or get a virus in my profile, that would be on me. Having to beg to be able to use a computer as it is intended (and mandated) is ridiculous.
Thanks again,
Tony