Trimble Business Center

Hi all.

Long story short - we have tested Trimble Catalyst on multiple devices (Android 10, Samsung Galaxy s9+, Samsung XCover Pro) and it works well (no interruptions or connection drops) and reliably (we have tested it in 30 minute + long sessions).

However, when we start testing on Xiaomi devices (Xiaomi Mi8) , we have problems with 

1.) Conecting Catalyst to Trimble Mobile Manager (We have not even managed to connect sensor and get a fix)

2.) Connecting Catalyst to our third party app

Can you please consider evaluating Trimble Catalyst performance on Xiaomi phones and report to us the result ?

It would really help us if you could either:

A) Confirm  faulty behaviour on Xiaomi is expected and disclose in device requirements page (link : Android Device Requirements | Trimble Geospatial ) that Xiaomi devices might be problematic. 

B) Confirm that you have tested Trimble Catalyst on Xiaomi devices and managed to get successful connection by Trimble Manager and third party apps - so we will know that problem is not on Trimble / Xiaomi side, but on our side ?

Thank you very much.

Kind Regards

Peter Kucera

Attachment - Screenshot from the Trimble TMM app

Hi Peter

We have a dedicated Community space for the Catalyst solution here Catalyst which is where you should direct any Catalyst related questions.

When a device meets the minimum requirements and does not connect the best process for you to follow is to:

1. Generate and send the log files Sending Logs files with Trimble Mobile Manager 
2. You should also provide a detailed description so we know why the logs have been submitted
3. This will create a support case with the team who will take ownership and work on this

The log files will give us a better Idea of WHY this device is not connecting and help understand and resolve the issue.