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Share with any user with the link does not work

  • 1.  Share with any user with the link does not work

    Posted 10-25-2019 00:09

    Hello, 

    When I try to share projects via Trimble Connect to our customer using 'Share with any user with the link', the customer can't open the project. Even after registering, the Trimble Connect 3D Viewer says 'You don't have any projects yet'.
    This did work before, while the customer didn't even had to register to Trimble. See following link: https://community.trimble.com/docs/DOC-10383-share-data-with-public-links

    I noticed that the online platform was updated. Maybe I need do to some other things in order to share the project? Or how can I fix this problem?

    Kind regards, 
    Frederik Bauters



  • 2.  Re: Share with any user with the link does not work

    Posted 10-31-2019 07:49

    We have the same problem as described by Frederik.
    The function doesn't work anymore.



  • 3.  Re: Share with any user with the link does not work

    Posted 11-03-2019 23:32

    Hi Frederik / Bryan,

    There is an issue we have identified with files being shared in EU & Asia regions. We have taken this up on high priority and working towards fixing the same.

     

    Regards

    Darshan Kamat



  • 4.  Re: Share with any user with the link does not work

    Posted 11-19-2019 08:46

    Hello Darshan, 

     

    Is there already some progress in fixing this problem?

     

    Kind regards, 

    Frederik Bauters



  • 5.  Re: Share with any user with the link does not work

    Posted 11-20-2019 01:20

    Hi Frederik,

    One part of the issue is fixed. Share with "Any users with the link" with the mode "View and download" is fixed and available in production. Another part of the issue is for the mode "View only". This is being tested and will be available in production soon. 

     

    Regards

    Darshan Kamat