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Impossible to connect to Trimble Connect since the 27/11 update

  • 1.  Impossible to connect to Trimble Connect since the 27/11 update

    Posted 11-30-2020 02:58
      |   view attached

    Hello,

    I am not able to connect to my Trimble Connect account since last Friday. When I log on, the web page loads, display a begining of interface and then disapear to a white web page.

     

    I join here a GIF to display how bad it is.

     

    I tried several things :

    -  Clear cache

    - Firefox, Chrome, Edge

    - 2 different computers

     

    If anyone has a suggestion, I'm open to it.

     

    Thank you

     

    Best regards

     

    Cedric



  • 2.  Re: Impossible to connect to Trimble Connect since the 27/11 update

    Posted 11-30-2020 03:23

    Hi Cedric,

    Apologies for the trouble. Could you please give your login ID or email address to our Support team - connect-support@trimble.com . We will investigate and get back.

     

    Regards

    Darshan Kamat



  • 3.  Re: Impossible to connect to Trimble Connect since the 27/11 update

    Posted 11-30-2020 03:41

    Thank you for your answer !

     

    I opened a ticket through mail.

     

    Best regards

     

    Cedric