Mapping and GIS Solutions Community

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi John,

Thanks for your honest and detailed feedback.  We have heard this from several customers making the same transition you are to a Field Maps-based workflow, and are in active conversations about how to improve this experience.

------------------------------
Lane Carter
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

John Blackmore's comments are spot on.   Pile onto this John, is here in the federal service (I work for National Park Service), we already have passwords to enroll our collector device (android), passwords that shift every 60 days to even start collecting, then our encrypted access to AGOL (password inside DOI), and now, for the simple step to require an identity password to access the middleware between NMEA stream from the R2/R1 and collector is maddening.  

Lane, let me emphasize if Trimble waits for hearing from "several customers", you guys need to understand a huge federal workforce that have hundreds of these devices, if not thousands (x10).  TMM does not need this password.  

Explain to us,

1. Why you need users to provide a password?  This is the forum to listen to why you have this step in place?  Please explain this course of action so we can better understand and possibly guide your company to resolving this step.

If Trimble was serious about security access, then why do you continue to host your Trimble connect on non FEDRAMP'd approved cloud services?  Put the emphasis on using Trimble services safely and securely is where I would like to see the emphasis on security, not the guys and gals in the field who are stopped cold.   

John hits the nail right on the head. 

thanks.

------------------------------
Joel Cusick
------------------------------

Original Message:
Sent: 04-16-2021 07:54
From: Lane Carter
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi John,

Thanks for your honest and detailed feedback.  We have heard this from several customers making the same transition you are to a Field Maps-based workflow, and are in active conversations about how to improve this experience.

------------------------------
Lane Carter

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

I posted a very similar message in a different thread. We have a good number of R1 field users and this change will cause an ongoing disruption to our business.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

COMPLETELY agree - this has turned out to be an enormous pain point for our users, and is ultimately, just unnecessary. Have started exploring other alternatives for units that do not require these extra steps if this is not resolved soon.

------------------------------
Larissa Howard
------------------------------

Original Message:
Sent: 04-19-2021 08:41
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

I posted a very similar message in a different thread. We have a good number of R1 field users and this change will cause an ongoing disruption to our business.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Original Message:
Sent: 4/21/2021 7:29:00 PM
From: Mark Kellaway
Subject: RE: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
------------------------------

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore
------------------------------

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hey Mark,
     The issue still exists that the field users will still need to have access, via login, into TMM.  The issue is that many people do not want to maintain another login...Trimble, Google, Apple, etc...They are looking for an app that does not require login like GNSS Status.  

Russell

------------------------------
Russell Vrhovac
------------------------------

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Agree.

Mark - I appreciate Trimble's efforts in finding a solution and hearing your customer's concerns. However - 
If this app is going to be required for use with Field Maps, at the very least, it needs to be integrated with ESRI sign on through the Portal and/or AGO. Though I'm with Russell 100%, at the end of the day, there's no reason this app should need an extra sign in at all.

------------------------------
Larissa Howard
------------------------------

Original Message:
Sent: 06-14-2021 07:13
From: Russell Vrhovac
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hey Mark,
     The issue still exists that the field users will still need to have access, via login, into TMM.  The issue is that many people do not want to maintain another login...Trimble, Google, Apple, etc...They are looking for an app that does not require login like GNSS Status.  

Russell

------------------------------
Russell Vrhovac

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Thanks Larissa, Russell, and all for the continued feedback, we really do appreciate it. While I don't have a response right now I can say that we hear you, and we understand your position. We will continue to work to improve the user experience and I will share any updates as soon as I'm able.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 06-14-2021 07:55
From: Larissa Howard
Subject: R1 with esri Collector - Trimble Mobile Manager?

Agree.

Mark - I appreciate Trimble's efforts in finding a solution and hearing your customer's concerns. However - 
If this app is going to be required for use with Field Maps, at the very least, it needs to be integrated with ESRI sign on through the Portal and/or AGO. Though I'm with Russell 100%, at the end of the day, there's no reason this app should need an extra sign in at all.

------------------------------
Larissa Howard

Original Message:
Sent: 06-14-2021 07:13
From: Russell Vrhovac
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hey Mark,
     The issue still exists that the field users will still need to have access, via login, into TMM.  The issue is that many people do not want to maintain another login...Trimble, Google, Apple, etc...They are looking for an app that does not require login like GNSS Status.  

Russell

------------------------------
Russell Vrhovac

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley
------------------------------

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Everyone else has summarized the issues with the current set up, I just want to voice my agreement that this is an issue for the ~20 R1 users I support as well. In our experience using TMM and Field Maps is unstable and significantly more difficult than it should be. I truly do not understand why Trimble requires users to register for an account at all. If you are insistent upon requiring an account, integrating with Esri credentials would be significantly more helpful than Google/Apple. 

Even better would be Trimble and Esri working together to update Field Maps to match the connection process that Collector uses - contained fully within the Esri app and no additional app required. I do not understand why Field Maps did not maintain that same process, and I don't know where the division of responsibility is between Esri and Trimble. But something needs to get done because this is a significant step back in workflow and is obviously impacting a large number of users.

------------------------------
Linde Carmack
------------------------------

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

I agree with Linde. This has now gone from an issue we saw on the horizon and communicated to Trimble nearly four months ago, to a real problem impacting our field users today.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
------------------------------

Original Message:
Sent: 07-06-2021 06:21
From: Linde Carmack
Subject: R1 with esri Collector - Trimble Mobile Manager?

Everyone else has summarized the issues with the current set up, I just want to voice my agreement that this is an issue for the ~20 R1 users I support as well. In our experience using TMM and Field Maps is unstable and significantly more difficult than it should be. I truly do not understand why Trimble requires users to register for an account at all. If you are insistent upon requiring an account, integrating with Esri credentials would be significantly more helpful than Google/Apple. 

Even better would be Trimble and Esri working together to update Field Maps to match the connection process that Collector uses - contained fully within the Esri app and no additional app required. I do not understand why Field Maps did not maintain that same process, and I don't know where the division of responsibility is between Esri and Trimble. But something needs to get done because this is a significant step back in workflow and is obviously impacting a large number of users.

------------------------------
Linde Carmack

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi, We are a small municipal government and are using Trimble R2 GPS receivers on IOS devices, I can relate to all the comments made by users here. While we are experiencing the same frustration about an additional login, Our concerns lie in the GNSS Configuration set up within the Trimble Mobile Manager application itself where the Reference coordinate system and the geoid model used by our local correction service are not included in the mobile manager application and not sure if there is way to sideload a reference system and the groid file.

------------------------------
Bhanu Vedula
------------------------------

Original Message:
Sent: 07-06-2021 06:37
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

I agree with Linde. This has now gone from an issue we saw on the horizon and communicated to Trimble nearly four months ago, to a real problem impacting our field users today.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 07-06-2021 06:21
From: Linde Carmack
Subject: R1 with esri Collector - Trimble Mobile Manager?

Everyone else has summarized the issues with the current set up, I just want to voice my agreement that this is an issue for the ~20 R1 users I support as well. In our experience using TMM and Field Maps is unstable and significantly more difficult than it should be. I truly do not understand why Trimble requires users to register for an account at all. If you are insistent upon requiring an account, integrating with Esri credentials would be significantly more helpful than Google/Apple. 

Even better would be Trimble and Esri working together to update Field Maps to match the connection process that Collector uses - contained fully within the Esri app and no additional app required. I do not understand why Field Maps did not maintain that same process, and I don't know where the division of responsibility is between Esri and Trimble. But something needs to get done because this is a significant step back in workflow and is obviously impacting a large number of users.

------------------------------
Linde Carmack

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Bhanu,

I will email you directly.

Regards.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 07-19-2021 15:12
From: Bhanu Vedula
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi, We are a small municipal government and are using Trimble R2 GPS receivers on IOS devices, I can relate to all the comments made by users here. While we are experiencing the same frustration about an additional login, Our concerns lie in the GNSS Configuration set up within the Trimble Mobile Manager application itself where the Reference coordinate system and the geoid model used by our local correction service are not included in the mobile manager application and not sure if there is way to sideload a reference system and the groid file.

------------------------------
Bhanu Vedula

Original Message:
Sent: 07-06-2021 06:37
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

I agree with Linde. This has now gone from an issue we saw on the horizon and communicated to Trimble nearly four months ago, to a real problem impacting our field users today.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 07-06-2021 06:21
From: Linde Carmack
Subject: R1 with esri Collector - Trimble Mobile Manager?

Everyone else has summarized the issues with the current set up, I just want to voice my agreement that this is an issue for the ~20 R1 users I support as well. In our experience using TMM and Field Maps is unstable and significantly more difficult than it should be. I truly do not understand why Trimble requires users to register for an account at all. If you are insistent upon requiring an account, integrating with Esri credentials would be significantly more helpful than Google/Apple. 

Even better would be Trimble and Esri working together to update Field Maps to match the connection process that Collector uses - contained fully within the Esri app and no additional app required. I do not understand why Field Maps did not maintain that same process, and I don't know where the division of responsibility is between Esri and Trimble. But something needs to get done because this is a significant step back in workflow and is obviously impacting a large number of users.

------------------------------
Linde Carmack

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Mark- just to keep the feedback going- I had 2 users come to me in the past two weeks who were frustrated trying to get GNSS status to work with Field Maps. 

I told them they had to either 1. create the free account with TMM, or 2. continue to use esri Collector if they want to use the R1 for better positioning.  I received eye rolls and challenges at the additional steps and app to use the Field Maps software.

Both users opted to just keep using Collector instead of using a separate app and creating the free TMM account to be able to use field maps.

------------------------------
John Blackmore
------------------------------

Original Message:
Sent: 07-19-2021 22:30
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Bhanu,

I will email you directly.

Regards.

------------------------------
Mark Kellaway

Original Message:
Sent: 07-19-2021 15:12
From: Bhanu Vedula
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi, We are a small municipal government and are using Trimble R2 GPS receivers on IOS devices, I can relate to all the comments made by users here. While we are experiencing the same frustration about an additional login, Our concerns lie in the GNSS Configuration set up within the Trimble Mobile Manager application itself where the Reference coordinate system and the geoid model used by our local correction service are not included in the mobile manager application and not sure if there is way to sideload a reference system and the groid file.

------------------------------
Bhanu Vedula

Original Message:
Sent: 07-06-2021 06:37
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

I agree with Linde. This has now gone from an issue we saw on the horizon and communicated to Trimble nearly four months ago, to a real problem impacting our field users today.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 07-06-2021 06:21
From: Linde Carmack
Subject: R1 with esri Collector - Trimble Mobile Manager?

Everyone else has summarized the issues with the current set up, I just want to voice my agreement that this is an issue for the ~20 R1 users I support as well. In our experience using TMM and Field Maps is unstable and significantly more difficult than it should be. I truly do not understand why Trimble requires users to register for an account at all. If you are insistent upon requiring an account, integrating with Esri credentials would be significantly more helpful than Google/Apple. 

Even better would be Trimble and Esri working together to update Field Maps to match the connection process that Collector uses - contained fully within the Esri app and no additional app required. I do not understand why Field Maps did not maintain that same process, and I don't know where the division of responsibility is between Esri and Trimble. But something needs to get done because this is a significant step back in workflow and is obviously impacting a large number of users.

------------------------------
Linde Carmack

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

A giant hassle again yesterday- had a user out in the field who couldn't get signed into TMM- just either a blank white screen or a blue screen with spinning "signing in" message. They ended up having to connect to a cell hotspot and drive around until they found a strong enough signal to get signed into TMM then return to the work site. Later in the day, the screen froze up, and they killed running apps and tried to get going again and the same thing happened. They threw the equipment in the car and gave up. This is not cool.

------------------------------
Aaron Worthley
------------------------------

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

My small team of 2-3 supports around 60+ Trimble R1 users (and growing). In the past week alone I have heard frustrations from 3 users due to them not remembering their login credentials for the app, which ends up wasting around half an hour+ of their time trying to get it figured out. Additionally, two users (one Android, one iOS) are having issues with the app communicating to the unit and to field maps, and holding the connection. These guys have 60 other things they need to be doing rather than fidgeting with and troubleshooting this app. They are not GIS people or Surveyors and this is extremely frustrating for them. At the end of the day, it hurts the reputation of my own team and the solutions we have and are developing for them. We can not and will not continue down this path, at some point it is no longer valuable. Please resolve.

------------------------------
Larissa Howard
------------------------------

Original Message:
Sent: 07-21-2021 09:03
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

A giant hassle again yesterday- had a user out in the field who couldn't get signed into TMM- just either a blank white screen or a blue screen with spinning "signing in" message. They ended up having to connect to a cell hotspot and drive around until they found a strong enough signal to get signed into TMM then return to the work site. Later in the day, the screen froze up, and they killed running apps and tried to get going again and the same thing happened. They threw the equipment in the car and gave up. This is not cool.

------------------------------
Aaron Worthley

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

I just had the same user come in for help this morning for the third time in a month. Every time it's been a different problem (sign out, connection hold, crashing, etc.). At this point TMM and Field Maps together are so buggy, unstable, and finnicky that our R1 collection workflow is functionally unusable. This is far beyond the annoyance of an extra sign in.

Like Larissa, the users I support are not GIS'ers or Surveyors. They have so many more important responsibilities than fighting with these apps, so ultimately they just don't use the pucks and we don't get the data. And I don't blame them. It is not reasonable for me to ask that they know a bunch of different troubleshooting workflows in the hopes that one of them will fix whatever issue is happening today.

At this point if a supervisor came to me asking to get their team set up for high accuracy data collection, I would tell them to just send out the survey department because R1s/TMM/Field Maps is not a good use of their team's time and money. If improvements are not made soon (or at least a PLAN of some sort) I am going to start discontinuing the use of the R1s we currently have deployed and sending Survey out while we research alternatives.

------------------------------
Linde Carmack
------------------------------

Original Message:
Sent: 07-21-2021 09:08
From: Larissa Howard
Subject: R1 with esri Collector - Trimble Mobile Manager?

My small team of 2-3 supports around 60+ Trimble R1 users (and growing). In the past week alone I have heard frustrations from 3 users due to them not remembering their login credentials for the app, which ends up wasting around half an hour+ of their time trying to get it figured out. Additionally, two users (one Android, one iOS) are having issues with the app communicating to the unit and to field maps, and holding the connection. These guys have 60 other things they need to be doing rather than fidgeting with and troubleshooting this app. They are not GIS people or Surveyors and this is extremely frustrating for them. At the end of the day, it hurts the reputation of my own team and the solutions we have and are developing for them. We can not and will not continue down this path, at some point it is no longer valuable. Please resolve.

------------------------------
Larissa Howard

Original Message:
Sent: 07-21-2021 09:03
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

A giant hassle again yesterday- had a user out in the field who couldn't get signed into TMM- just either a blank white screen or a blue screen with spinning "signing in" message. They ended up having to connect to a cell hotspot and drive around until they found a strong enough signal to get signed into TMM then return to the work site. Later in the day, the screen froze up, and they killed running apps and tried to get going again and the same thing happened. They threw the equipment in the car and gave up. This is not cool.

------------------------------
Aaron Worthley

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Mark, can you email me directly about this issue.  I am the point for this at BNSF Railway and am in need of updating our procedures with the new process.  I do not want to write up 1 process then have it change in a few months.

Thanks!

------------------------------
Matt Dunn
------------------------------

Original Message:
Sent: 07-05-2021 15:44
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Aaron,

I'll reach out to you by email to get more details on your support issues.

Regards,

------------------------------
Mark Kellaway

Original Message:
Sent: 07-05-2021 06:19
From: Aaron Worthley
Subject: R1 with esri Collector - Trimble Mobile Manager?

The issue for us is not having a separate account/credentials, although I agree its an unnecessary hassle. Our issue is that the credentials are frequently lost well before the the supposed 30 day timeout. This creates MAJOR headaches for users in an offline environment- which is every day for us. Our field teams have to go find cell service in order to log-in to TMM, sometimes on a daily basis. I've had people need to sign-in to TMM twice in one day in order to use an R2! I was working with someone at Trimble for a few days on this, and was told they might be dropping the log-in requirements, but that ESRI would need to deploy the API in field maps. But they stopped responding to my inquiries and requests for help as people were stuck in the field on a daily basis.

BEGGING you to fix this right away Trimble. We are a small company with 4 R2s in the field and pay for RTX Correction Services. We are NOT getting our money's worth and I will look hard at other options when we upgrade our equipment.

------------------------------
Aaron Worthley

Original Message:
Sent: 06-13-2021 16:56
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

HI John,

You may have already seen a new Trimble Identity experience in other apps. A new version of Trimble Mobile Manager which supports the new Trimble Identity capabilities will be available very soon, and as well as providing enhanced security you will see options for signing in with Google or Apple. This means that R series receiver users can login to Mobile Manager using Google or Apple and will not need to separately create a special Trimble account. 

We will of course announce when this new version is available.

Regards,


------------------------------
Mark Kellaway

Original Message:
Sent: 06-11-2021 06:38
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are watching diligently!

We just moved our GIS Infrastructure to esri Enterprise / Portal and we're in a short term purgatory with both ArcGIS Online, Portal, Explorer, Collector, and Field Maps all at once! Most of our users are still using the R1 with Collector for now with GNSS status. We have a few users moving to Field Maps with Mobile Manager but we are VERY hesitant to move more people to Field Maps with the R1 collection because we would be adding another app to the mix...  Especially another app that would require the users to create another user ID / Password.

Any other updates or timelines for release dates, beta programs, etc?

------------------------------
John Blackmore

Original Message:
Sent: 05-12-2021 16:50
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Dustin et al,

I'm unable to let people know the exact nature of the solution we are working on, all I can say is 'watch this space'. 

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 05-12-2021 07:05
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

Do you all have an update on this? Can you share what process improvements you're looking into?

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-21-2021 16:29
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Thanks Don and everyone for the continued feedback on this topic. I want to mirror Lane's comments that we are hearing you and are actively working on improving this workflow, and will continue to do so.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 04-21-2021 06:18
From: Donald Becker
Subject: R1 with esri Collector - Trimble Mobile Manager?

I have taken the lead in my org on the transition from Collector to Field Maps, and the addition of having to create a Mobile Manager individual account is an unwelcome step. We partner with local entities where we provide GIS Mapping/training/hardware to officials with little or no GIS experience, and it is paramount to have a simple *stable setup with as few steps as possible. I have found that Field Maps and Mobile Manager are not as stable as I need them to be using IOS devices. Between my personal devices and those that I configure and provide to others, I have observed seemingly random connectivity problems between Field Maps and Mobile Manager. The resolution has also been inconsistent, but turning the bluetooth connection off/on sometimes works, connecting/disconnecting the position source in Mobile Manager sometimes works, signing out/in from field maps sometimes works, and (yesterday) changing the location provider in Field Maps from GNSS to integrated, opening the map, and then changing it back to the GNSS worked. I have personally lost hours of data collection time on every project where I have implemented Field Maps/Mobile Manager, and I am reluctant to ask non-technical personnel to rely on these apps for their GIS mapping solution. Our staff are spread out over a seven state area, and we provide support for every community we partner with, and having to troubleshoot connectivity issues between apps that do not seem as stable as their predecessor (Collector) is.... problematic. 

Don Becker

------------------------------
Donald Becker

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

We have 16 Trimble R2 Units and started to switch from using GNSS Status to Trimble Mobile Manager. Had to stop dead in our tracks and stick with Collector. an $80,000 investment in GPS hardware came to a screeching halt.

------------------------------
Anthony Pologruto
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Trimble,

This thread has gotten quiet, but I haven't given up on it yet. :)
We would love another update as to what is happening with this issue! We are nearing an entire year of battling with this. The users that still have faith in these solutions continue to tell me they are forced to sign in almost every time they have to use the app (1-2 weeks), and never remember the credentials. The others I don't hear from, tired of the same answer, and the R1 sits buried in the back of a truck somewhere. If nothing is going to change, then just say that, so we can move forward.

Thanks

------------------------------
Larissa Howard
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Larissa, all,

Please don't give up! :-). We are actively working on a solution that I believe will address the concerns and I expect to be able to talk more about that very soon.

Regards,

Mark.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 01-13-2022 11:01
From: Larissa Howard
Subject: R1 with esri Collector - Trimble Mobile Manager?

Trimble,

This thread has gotten quiet, but I haven't given up on it yet. :)
We would love another update as to what is happening with this issue! We are nearing an entire year of battling with this. The users that still have faith in these solutions continue to tell me they are forced to sign in almost every time they have to use the app (1-2 weeks), and never remember the credentials. The others I don't hear from, tired of the same answer, and the R1 sits buried in the back of a truck somewhere. If nothing is going to change, then just say that, so we can move forward.

Thanks

------------------------------
Larissa Howard

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hey Mark,

Please email me directly. I work for a major oil and gas company with multiple field users spread all over the US and there is major noise here... Very soon as an answer is imprecise. Me flying all over the US is not a solution.

Eric Collins

------------------------------
Eric.Collins@ovintiv.com Eric.Collins@ovintiv.com
------------------------------

Original Message:
Sent: 01-13-2022 14:01
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Larissa, all,

Please don't give up! :-). We are actively working on a solution that I believe will address the concerns and I expect to be able to talk more about that very soon.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 01-13-2022 11:01
From: Larissa Howard
Subject: R1 with esri Collector - Trimble Mobile Manager?

Trimble,

This thread has gotten quiet, but I haven't given up on it yet. :)
We would love another update as to what is happening with this issue! We are nearing an entire year of battling with this. The users that still have faith in these solutions continue to tell me they are forced to sign in almost every time they have to use the app (1-2 weeks), and never remember the credentials. The others I don't hear from, tired of the same answer, and the R1 sits buried in the back of a truck somewhere. If nothing is going to change, then just say that, so we can move forward.

Thanks

------------------------------
Larissa Howard

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Mark,

Where are we at on this? I noticed that there was a TMM update for Android not too long ago. Why was there not a solution for R1s with TMM included in this build? This thread is definitely sounding like a broken record but with good reason. There needs to be a TMM that DOES NOT require a login for R1 users and perhaps even R2 users that do not use VRS/RTX. Everyone understands why the login is a necessity for Catalyst and R2 for VRS/RTX IP corrections. Thanks and please advise. 

------------------------------
Zach Edwards
------------------------------

Original Message:
Sent: 01-13-2022 14:01
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Larissa, all,

Please don't give up! :-). We are actively working on a solution that I believe will address the concerns and I expect to be able to talk more about that very soon.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 01-13-2022 11:01
From: Larissa Howard
Subject: R1 with esri Collector - Trimble Mobile Manager?

Trimble,

This thread has gotten quiet, but I haven't given up on it yet. :)
We would love another update as to what is happening with this issue! We are nearing an entire year of battling with this. The users that still have faith in these solutions continue to tell me they are forced to sign in almost every time they have to use the app (1-2 weeks), and never remember the credentials. The others I don't hear from, tired of the same answer, and the R1 sits buried in the back of a truck somewhere. If nothing is going to change, then just say that, so we can move forward.

Thanks

------------------------------
Larissa Howard

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Zach,

Thanks for posting. The last update was to fix an issue caused by a new problem with the license agreement page, not related to this login workflow issue. We understand what is needed, work to address the concerns is well underway and we will have an update for everyone very soon now. You're always very welcome to reach out to me directly.

Regards,

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 02-14-2022 12:51
From: Zach Edwards
Subject: R1 with esri Collector - Trimble Mobile Manager?

Mark,

Where are we at on this? I noticed that there was a TMM update for Android not too long ago. Why was there not a solution for R1s with TMM included in this build? This thread is definitely sounding like a broken record but with good reason. There needs to be a TMM that DOES NOT require a login for R1 users and perhaps even R2 users that do not use VRS/RTX. Everyone understands why the login is a necessity for Catalyst and R2 for VRS/RTX IP corrections. Thanks and please advise. 

------------------------------
Zach Edwards

Original Message:
Sent: 01-13-2022 14:01
From: Mark Kellaway
Subject: R1 with esri Collector - Trimble Mobile Manager?

Hi Larissa, all,

Please don't give up! :-). We are actively working on a solution that I believe will address the concerns and I expect to be able to talk more about that very soon.

Regards,

Mark.

------------------------------
Mark Kellaway

Original Message:
Sent: 01-13-2022 11:01
From: Larissa Howard
Subject: R1 with esri Collector - Trimble Mobile Manager?

Trimble,

This thread has gotten quiet, but I haven't given up on it yet. :)
We would love another update as to what is happening with this issue! We are nearing an entire year of battling with this. The users that still have faith in these solutions continue to tell me they are forced to sign in almost every time they have to use the app (1-2 weeks), and never remember the credentials. The others I don't hear from, tired of the same answer, and the R1 sits buried in the back of a truck somewhere. If nothing is going to change, then just say that, so we can move forward.

Thanks

------------------------------
Larissa Howard

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

All our concerns related to this change have, and continue to play out. This has totally undermined our ability to ask our users to switch from Collector to Field Maps, is understandably deteriorating peoples' confidence in the technology, and reversed positive trends in adoption rates for our mobile tools. I'm incredibly disappointed in the way this has played out and the prolonged lack of real response or action from Trimble.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi Dustin,

I have responded to you directly. I appreciate that a solution to this has taken some time, and understand everyone's frustration. As indicated above I expect to be able to share more information on a solution very soon.

Regards,

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 01-27-2022 08:08
From: dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com
Subject: R1 with esri Collector - Trimble Mobile Manager?

All our concerns related to this change have, and continue to play out. This has totally undermined our ability to ask our users to switch from Collector to Field Maps, is understandably deteriorating peoples' confidence in the technology, and reversed positive trends in adoption rates for our mobile tools. I'm incredibly disappointed in the way this has played out and the prolonged lack of real response or action from Trimble.

------------------------------
dustin.dhuyvetter@fhr.com dustin.dhuyvetter@fhr.com

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


​

------------------------------
John Blackmore
------------------------------

Hi John and others, this latest update should be of interest to address concerns:
Trimble Mobile Manager has been updated to version 2.9.5 and is now available on the Apple App store and Android Play store.

TMM 2.9.5 removes the need for users to login with a Trimble ID when connecting to R-series receivers, Spectra receivers or the TDC150. Users of Catalyst based receivers (DA2, DA1) will need to continue to login in as before.
From a workflow perspective users will see that opening TMM will take them to the Home screen of the app. Users will only be asked to login if they connect to a receiver that requires it, either the Catalyst DA2 or DA1.

For users of ArcGIS Field Maps an update from Esri will be needed to take advantage of this new functionality. We are in close conversation with our colleagues at Esri to ensure that the TMM/Field Maps solution is aligned ASAP. We will update you as soon as we have more news on this.

I'd like to thank everyone, especially those who have provided feedback, for your patience as we have worked towards this solution.

------------------------------
Mark Kellaway
------------------------------

Original Message:
Sent: 04-16-2021 06:44
From: John Blackmore
Subject: R1 with esri Collector - Trimble Mobile Manager?

We are currently using the esri Collector app paired with the R1 for field data collection.  We keep an eye on esri tools, and it looks like there is a transition to Field Maps for mobile data collection.  After recently talking with our local dealer, it sounds like this new app is going to require an additional app, the Trimble Mobile Manager.  Although this is a free account, it is another step, a seemingly unnecessary step, to be able to use the R1.  We have about 10 R1's and about 30 data collectors and this additional step is going to be problematic.  We will soon have to train our users to go get this free account, remember (or write down) another username and password that might require 12 characters, a special symbol @#$%, and may or may not require them to change the password every 90 days like our domain accounts.... 

Seems like more steps / process for our field users, and more things for the GIS shop of 2 people to help troubleshoot when some link in the chain breaks....  Why is Trimble making this additional step required?


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John Blackmore
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