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ATTENTION: TerraFlex Sync Not functional / 'Not Connected' message

  • 1.  ATTENTION: TerraFlex Sync Not functional / 'Not Connected' message

    Posted 06-29-2021 08:24
    Hi all,

    We have received several reports of the TerraFlex Sync functionality not working this morning. We are currently working through the problem. At this time:

    • Users can continue to collect data in the field if they were previously logged in on the device
    • Form/Project Sync is currently not working
    • Do not attempt application re-install, as this removes stored user credentials

    We will provide updates as they become available on this thread.



    ------------------------------
    Lane Carter
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  • 2.  RE: ATTENTION: TerraFlex Sync Not functional / 'Not Connected' message

    Posted 06-29-2021 13:14
    UPDATE as of 2:08pm Mountain Time:

    We continue to work the problem related to the 'TerraFlex Sync Not functional / Not Connected' message. Some users may see 'sync complete' messages throughout the day, which are indeed successfully synced events. We continue to see some performance issues at this stage and our advise to customers remains the same until further notice: 

    • Users can continue to collect data in the field if they were previously logged in on the device
    • Form/Project Sync is currently not working at full capacity
    • Do not attempt application re-install, as this removes stored user credentials


    ------------------------------
    Lane Carter
    ------------------------------

    Original Message


  • 3.  RE: ATTENTION: TerraFlex Sync Not functional / 'Not Connected' message

    Posted 06-30-2021 13:04
    Hi all,

    We continue to work on the systems experiencing performance issues, but we do see successful login and syncing events along with intermittent reports of the system not being available.

    ------------------------------
    Lane Carter
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    Original Message


  • 4.  RE: ATTENTION: TerraFlex Sync Not functional / 'Not Connected' message

    Posted 07-01-2021 07:42
    Hi all,

    We expect this issue to be resolved now and users should be able to sync data from TerraFlex normally.

    Thank you for your patience and understanding over the last couple of days while we worked to address this issue.

    Thanks

    ------------------------------
    Lane Carter
    ------------------------------

    Original Message


  • 5.  RE: ATTENTION: TerraFlex Sync Not functional / 'Not Connected' message
    Best Answer

    Posted 07-09-2021 07:57
    To close the loop on this one please refer to the Recent TerraFlex Outage post

    ------------------------------
    Tom Harrison
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    Original Message