Trimble Connect Knowledge Center

Expand all | Collapse all

NO PROJECT SHOWING

  • 1.  NO PROJECT SHOWING

    Posted 06-17-2021 19:02
    I am a registered user with a subscription to 21-08-2021.
    Last week I could see all my projects. Today after logging on with the usual method I can not see any projects - why ?

    Allan haddow

    ------------------------------
    ALLAN HADDOW
    ------------------------------


  • 2.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 02:40
    Hi @ALLAN HADDOW
    Could you please confirm if you are referring to Trimble Connect Browser / Mobile /3D Viewer / Windows application.
    Could you please send your UserID to our Support team (connect-support@trimble.com).

    Regards


    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------



  • 3.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 14:55
    I was using Firefox & have just tried Microsoft Edge & can see all my projects now. I am using Windows.

    Regards, Allan Haddow.

    ------------------------------
    ALLAN HADDOW
    ------------------------------



  • 4.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 15:53
    Perhaps your server was defaulted to "North America"?
    Do you remember where you created you project, was it Asia, Europe or N. America?

    ------------------------------
    Marian Plucinski
    ------------------------------



  • 5.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 16:41
    Must be Firefox which was working last week. As snapshots show it was defaulting to Asia. Top one Firefox, bottom one MS Edge.

    ------------------------------
    ALLAN HADDOW
    ------------------------------



  • 6.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 16:53

    It does look to me like you were logged in as different user in Firefox.

     

    Firefox screenshot has "Upgrade Account" button, while Edge does not.

     

    Marian Plucinski
    Project Survey Manager 

    A HQ Level 8, 8/540 Wickham St, Fortitude Valley, QLD, 4006
    P +61 2 8397 7500 M +61 436 284 378 E Marian.Plucinski@seymourwhyte.com.au






    This email is intended only to be read or used by the addressee. It is confidential and may contain legally privileged information. If you are not the intended recipient, any use, distribution, disclosure or copying of this email is strictly prohibited. Confidentiality and legal privilege attached to this communication are not waived or lost by reason of the mistaken delivery to you. If you have received this email in error, please delete it and notify the sender immediately by telephone (07 3340 4800) or email.






  • 7.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 21:49
    Hi Allan,
    Marian has a good point. 
    Could you please check if  the second screenshot user is different from the first screenshot user login.

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------



  • 8.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 22:28
    When I click onto the head symbol top right corner of screen it goes to top snapshot below, then when I click onto My Products I get the 2nd snapshot below so all looks correct. Then on the 2nd snapshot below I click onto Launch Application I get the screen with no projects. I am paid up with the Business plan.



    ------------------------------
    ALLAN HADDOW
    ------------------------------



  • 9.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 23:17
    Hi Allan,
    The screenshots above are from Trimble's Account management portal which gives license information.  Please do not use the launch application to check for projects listing. Would request you to do the following - 
    1. Could you please logout from all the Connect Browser application sessions (in different browser windows) .
    2. Clear all browser cache and login again with your ID.
    3. If the projects list in Asia region continues to appear blank for your user id, could you please send  your login ID(for the application) to our support team (connect-support@trimble.com)  mentioning the issue , so that we can investigate further.  

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------



  • 10.  RE: NO PROJECT SHOWING

    Posted 06-22-2021 23:59
    That worked Darshan.
    Thanks very much. I never launch the application from the Account portal.

    Regards, Allan H.

    ------------------------------
    ALLAN HADDOW
    ------------------------------



  • 11.  RE: NO PROJECT SHOWING

    Posted 06-23-2021 00:15
    Thanks so much Allan.

    Regards

    ------------------------------
    Darshan Rajaram Kamat
    ------------------------------