Hello Travis:
I would highly recommend that you switch to using Microsoft HoloLens 2 and/or Trimble XR10 with HoloLens 2 devices with Trimble Connect for Hololens Software.
Due to significant changes in functionality between HoloLens 1 and 2, all releases of Trimble Connect for HoloLens v 3.0 and later is being developed exclusively for Microsoft HoloLens 2 and Trimble XR10 with HoloLens 2. New versions of the software wont be backwards compatible with Microsoft HoloLens 1. We will however continue to keep our current TCH version for Hololens 1 in the store until we no longer have resources to do so.
Best Regards
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Sree Ceemalapati
Trimble // Product Leader
Trimble Buildings || Field Technology || AR - MR - VR
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Original Message:
Sent: 02-16-2021 06:52
From: TRAVIS ROTHBLOOM
Subject: Sketchup models that are visible using a HoloLens 2 are not visible when using a HoloLens 1
Hi, I've been trying to view Sketchup 2020 models using Connect on both a HoloLens 2 and a HoloLens 1. I've been able to view the models just fine on the HL2, but every time I try to open them on the HL1, I get a message saying that the model wasn't finished uploading and/or the upload was unsuccessful. I've made sure that both headsets are on the latest Windows update and latest version Connect. How can I fix this?
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TRAVIS ROTHBLOOM
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