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 Models will not open on web viewer

Derek Westfall's profile image
Derek Westfall posted 05-16-2022 07:36
When I go to view a model the site acts like it is going to open it and then kicks me to a new tab that is Trimble Connect 3D Viewer which shows models that should not exist on our hub anymore and are not accessible either. I worked on models last night that I can not access today. I had a colleague attempt to access the models which they did without any issues. 

The Windows app accesses the models without an issue but the web viewer is acting very strange.
Darshan Rajaram Kamat's profile image
Darshan Rajaram Kamat
Hi @Derek Westfall
Could you please send the project and model details to our Support team (connect-support@trimble.com) so that we can investigate on the cases mentioned.

Regards
Darshan Kamat​