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TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

  • 1.  TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

    Posted 01-17-2022 04:37
    I am still receiving error messages when publishing VCLS after the 5.60.2 patch. 


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    Patrick L'heureux
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  • 2.  RE: TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

    Posted 01-18-2022 12:19
    Hey Patrick, 

    Is this something you've put in a support case with your dealer already? 

    If so, could you let me know who the dealer is and if possible find out who the support tech from trimble is that has the case?

    I did a quick generic search on this in our support queue and didn't see anything come up specific to TBC. Doesn't mean there isn't a case, I just didn't search the correct text. 

    Regards,

    Shane Lyons
    Trimble Support

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    Shane Lyons
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  • 3.  RE: TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

    Posted 01-18-2022 12:34

    sitech northeast is my dealer


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    Patrick L'heureux
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    Original Message


  • 4.  RE: TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

    Posted 01-19-2022 07:53
    Hey Patrick, 

    Thanks for providing the case information. 

    This wasn't something that made it into the patch, however I've ensured there has been a Jira case created and this issue is with TBC Engineers. I've requested that once the case is assigned they inform me who it's assigned to and what the status is so that I can keep you up to date. 

    Let me know if you have any other questions in the meantime. 

    Regards,

    Shane Lyons

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    Shane Lyons
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    Original Message


  • 5.  RE: TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

    Posted 01-19-2022 07:59
    Thank you Shane. It would be great to get this figured out.

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    Patrick L'heureux
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    Original Message


  • 6.  RE: TBC 5.60.2 Patch - Still receiving error messages with publishing VCLS

    Posted 01-20-2022 09:55
    Hey Patrick, 

    Just wanted to let you know after talking with the engineers, this was something that was supposed to be fixed in the patch and they tried to get it taken care of but were unable to in time. I've ensured this is set to critical and will be resolved in the next release.

    Sorry for the inconvenience and confusion. 

    Regards,

    Shane Lyons

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    Shane Lyons
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    Original Message