Mapping and GIS Solutions Community

1. ArcGIS collector crashes after 15-20min on a TDC150. Lack of processing power might be a reason. Does anyone else experience the same issue?

2. The TDC150 and the TDC100 will not be supported by the new Collector that will be part of the package of Esri software called “ArcGIS Field Maps”.  At minimum, Esri will only support Android 8 iOS 13 and higher.

Introducing ArcGIS Field Maps  

Which hardware has Trimble available to run ArcGIS Field Maps?

HI Wim

With regards to #1 we are looking into this along with ESRI and will communicate any information we can when we have it when it is available

For #2  ArcGIS Field Maps will run on Android 8.0 and iOS 13 devices and later.

• This means the TDC600 and Nomad 5 will support this application (but the TDC100/150* will not)
• Trimble GNSS receivers that can be used with the TDC600 and Nomad 5 include:
  • Submeter: R1 or R2 (with Android & iOS compatible), EM100 (with Nomad 5 - Android), Catalyst (with Android devices)
  • Decimeter: Catalyst (with Android devices)
  • RTK/Centimeter: R2, or R10, Catalyst (with Android devices)

Trimble software and SDK teams are working directly with Esri’s field ops software team to integrate support for Trimble GNSS solutions with ArcGIS Field Maps prior to launch, otherwise you can utilise the Trimble Mobile Manager app and mock locations to consume Trimble GNSS In ArcGIS Field Maps

The TDC100 and TDC150 will continue to support ESRI Collector (Classic and Current) as well as other ESRI Field apps.

Some notes on Collector's lifecycle

• Collector Classic will be available until December 31st 2020 - take a look at the ESRI Blog here
• ArcGIS Collector (Current/latest version) - ESRI have indicated that they will officially support the app and it will be available to download directly from the Google Play store and Apple iOS App store until at least the middle of 2021. After this timeframe, the APK for Android device users will be available to download and sideload.

Hi Tom,

Our customers have the same experience with combination of TDC150 and new ArcGIS Collector (plus TMM). ArcGIS Collector crashes several times times during two hours of data collection.

So, any information on solving this problem as well as on TDC150 and ArcGIS Field Maps in future is appreciated.

Hi David

Take a look at the response from Matt Morris on 08-Sept-2020 18:51 here Trimble HW & SW support for ESRI apps 

In short engineers from both ESRI and Trimble are working on this issue for a solution. ESRI are a big machine and so this may time a little time

For now you should use Collector Classic with Android mock locations using the SPace app for more reliable performance and as soon as there is a solution we will post it across the community

Hi Tom,

Thank you very much for the fast response and tip!

I will take a look...

Best Regards,

David

I think there's been some confusion surrounding this subject.  I think we all know by now that the TDC150 will not support the new Esri Field Maps.  However, in my experience, it also will not support the new Collector, also known as Collector Aurora.  I have been told that it will support the original Collector, known as Collector Classic, but not Aurora.  I would love some detailed clarification on this, as I need to be representing a combination of software and hardware that works.  

Hi Jim,

Currently there is a technical issue when running Collector Aurora which results in a crash. As Matt has previously indicated, we are actively working with Esri to address this issue and expect positive news on that very soon. We will keep everyone updated as soon as that happens. 

Best Regards,

Mark.

Thank you.  That was my original understanding. Thank you for your confirmation.

Jim Lahm | Mapping & GIS Sales

7800 SW Durham Road, Suite 100

Tigard, OR 97224

(503) 624-6133 direct

(503) 706-4272 cell

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any status update?

Hi Gale,

We are exited to have a solution for this. I am drafting the post right now and will respond on this thread once that post is live. Thank you all for your extended patience on this topic.

- Lane

Hello, can you check with ESRI Inc where they are on BUG-000134572?

Customers of us experienced crashes with the classical Collector when uploading attachments using the TDC150. Can you please test this in detail. 

Customer is not far from taking legal steps.

Hi Wim

I'm afraid Trimble can't help with ESRI specific support issues.

This specific thread is concerned with the Trimble GNSS integration and loading of the TDC150 with the Collector app, so our joint work with ESRI only extends to these components.

You will need to take this up with the ESRI support team themselves.

Lane's written great post on the reseller only community covering the latest on this  Update: Collector on Android 6 hardware with Trimble receivers (e.g., TDC150/SP20) 

Hello Tom,

thank you for your post.

We had two important online conferences this week so, I have finally found a time to see it just today.

However, I cannot – it looks like I am not authorised for this section:

Would you be so kind and give me the access, please.

Best Regards,

David Jindra

Hi David - you should have access now

Hi Tom,

I have the same issue as David.

Could you give me the access as well.

Thanks

Max

Hi Max

The MGIS Reseller Community is for our distribution partners only - you can contact your Trimble reseller directly for support and help with any Trimble products that they sell and have sold to you directly
A quick way of finding your resellers contact details is through the URL here: Where to Buy | Trimble Geospatial 

Hi Tom,

thanks for your quick reply.

I was in touch with our local distributor (Allterra Austria) and the couldn't help me any further.

Furthermore we a are a reselling partner of Allterra Austria. I'm not quite sure if this meets the criteria of a Trimble distribution partner, but if it does, it would be great to unlock that feature for us.

Thanks,

Max

Hi Max

You'll need to go through AllTerra Austria I'm afraid. The MGIS reseller community is for resellers only