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Connect users may have experienced a problem with 3D model conversion over the last day. The problem was related to our conversion engine, which stopped working for some time. The issue has been addressed and all uploaded models are now successfully converted into the Trimble Connect 3D format and can, once again, be used in the 3D Viewer.


We apologize for any challenges this may have caused for you.

Release Content:

  • Logging enhancements
  • General bug fixing and housekeeping

You can download the new version- Sync 2.51 (for windows) by visiting ourapplication store (linked).

Logging enhancements:

  • Each log file is capped at a maximum size of 100 MB. In case a day’s logs exceeds this size, a new log file will be added. 
  • Only the last 60 days log will be maintained on the user machine. This will avoid unnecessary accumulation of storage on user’s machine and free-up some disk space.
  • Users can now go to their preferences and customize the level of logging done by the tool. There are 3 levels of logging:
    • Debug: this is the highest level of logging - helps the technical team to easily figure out the root cause of an issue, if you are reporting one.
    • Info: this is an intermediate logging level - logs the information of events happening in the tool.
    • Error: this logs minimum details to understand the error cases encountered by the user


In case you have any queries, please reach out to

Happy Syncing,
Trimble Connect team.