Jari Juntunen

Trimble Connect for Windows 1.9.2 - Fix for the Point Clouds crash issue

Blog Post created by Jari Juntunen on Feb 19, 2020

Unfortunately we have received some reports of a problem with the Trimble Connect for Windows release. In some cases, the application may crash when accessing the Point Clouds feature:




The issue can be fixed by uninstalling the Connect for Windows application and then re-installing. Steps to follow are:

  1. Open Windows Settings --> Apps & features --> Search for Trimble Connect --> Click Uninstall
  2. Run the installer package again (TrimbleConnectSetup-


We are sorry for the inconvenience.


Update on February 20, 2020:


We have completed the issue investigation. The conclusions are:


  • The root cause of the issue was that the 1.9.1 version installer placed some code libraries in a wrong place
  • The crash happens only if the application is updated from 1.9.1 to 1.9.2 without uninstalling 1.9.1 first
  • When the update is done from 1.9 directly to 1.9.2, then there is no crash
  • If a user is experiencing the crash, the fix is to first uninstall the application, then reinstall 1.9.2 (see steps above)
  • Since there is no problem detected in the 1.9.2 version, we are not planning to release a new patch version in the short term