Trimble Penmap

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

------------------------------
Aziz TRAORE
------------------------------

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

------------------------------
Aziz TRAORE
------------------------------

It didn't want to connect Surveymobile.apk and Spectra Sp60 to me. I downloaded the app "eDebugger" from the play store and that solved the problem. Start the application before the bluetooth connection

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

------------------------------
Aziz TRAORE
------------------------------

I'm sharing screenshots of the messages I receive when I try to connect to the SP60 via Penmap.

It didn't want to connect Surveymobile.apk and Spectra Sp60 to me. I downloaded the app "eDebugger" from the play store and that solved the problem. Start the application before the bluetooth connection

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

------------------------------
Aziz TRAORE
------------------------------

Dear Aziz Traore,

I will create a supportcase and get back to you via your e-mail adress to discuss this in detail.

Regards

Patrik

I'm sharing screenshots of the messages I receive when I try to connect to the SP60 via Penmap.

It didn't want to connect Surveymobile.apk and Spectra Sp60 to me. I downloaded the app "eDebugger" from the play store and that solved the problem. Start the application before the bluetooth connection

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

------------------------------
Aziz TRAORE
------------------------------

Did you find a solution for this? We have been experiencing similar problems, our tablets (samsung galaxy tab active4 pro 5G) wont connect to our trimble catalyst DA2 receivers. Updates are installed, factory reset done, and the penmap app has been deleted and downloaded multiple times. The app seems to be working just fine, but the tablet still doesnt recognize the receiver.

Dear Aziz Traore,

I will create a supportcase and get back to you via your e-mail adress to discuss this in detail.

Regards

Patrik

I'm sharing screenshots of the messages I receive when I try to connect to the SP60 via Penmap.

It didn't want to connect Surveymobile.apk and Spectra Sp60 to me. I downloaded the app "eDebugger" from the play store and that solved the problem. Start the application before the bluetooth connection

Dear Aziz TRAORE,

When posting data and pictures it is recommended to do this in english language if possible.
I do not understand the language of the message unfortunately but it seems like there's a problem establishing the connection to the receiver indeed.

Can you connect to this receiver from another device?

I would suggest to:
-check if the receiver Firmware is up to date

-try to connect with a different device(possibly even different program) to check if the problem may be on the receiver side

-go to the android settings and "forget" the bluetooth connection to the receiver to establishe it fresh from penmap

-make sure bluetooth is turned on at all on the device

If the problem persists after checking these steps I would suggest for a dealer to create a supportcase for the issue.

Cheers

Patrik

------------------------------
Aziz TRAORE
------------------------------