Hi Jamie, All,
The versioning is a little confusing so I'll address that first. The DA1 firmware update process was not supported beyond 2.9.5, so in order to update the firmware that is the version that must be used. Other than the firmware update DA1 is supported through, and tested with, version 3.x and version 4.x. Tom watches the forum and I am sure he hasn't forgotten you. You should of course make sure that the Trimble Catalyst Service is up to date from the Play store as has previously been mentioned.
With regards to the On Demand hours, if you have lost hours as a result of not being able to use the solution then Support will be able to help you with that also.
Now with regards to getting hold of the previous version of TMM, that is certainly possible but again should be done through Support. When talking to Support please be sure to provide TMM logs (TMM Menu>Help>Share log file) so that we can see what is happening.
Regards,
Mark.
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Mark Kellaway
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Original Message:
Sent: 03-31-2024 14:15
From: Jamie Somma
Subject: TMM March 2024 update and DA1 Catalyst
Mel,
On an earlier I thread with Tom Harrison re: updating the DA1 firmware, it seems he was indicating that we need to downgrade to TMM 2.9.5 to do that. Based on the behavior I was seeing with TMM 3.x, it sounds like TMM2.9.5 is the last supported version with the DA1. He was going to send me the instructions to downgrade via the catalyst_support@trimble.com outbox, but I've not sen that email yet if you can help with that.
Also, please advise what process I need to go thru to get those 5 hrs added back to my On Demand Licenses on my account.
Thanks!
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Jamie Somma
Original Message:
Sent: 03-28-2024 12:21
From: Mel Philbrook
Subject: TMM March 2024 update and DA1 Catalyst
Hello All,
I can confirm that even if you do get to see the DA1 as a selection as in the picture that Mark Kelly provided. TMM and the legacy Trimble DA1 are not playing well with each other. It is behaving like it can't stay connected to TCH and the accuracies are all over the place. I have screenshots and a recording that I will be sending into Trimble Support. I have seen this with two different customers this week in Idaho.
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Mel Philbrook
Original Message:
Sent: 03-27-2024 08:35
From: Jonas fernandez
Subject: TMM March 2024 update and DA1 Catalyst
I cannot seem to connect our DA1 Catalyst to the new TMM (Android) app, which was released a few days ago. There is only an option to pair via bluetooth. I have logged a call with Trimble Support but am looking for community feedback. Thanks.
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Jonas fernandez
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