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Trimble Connect Sync issues

  • 1.  Trimble Connect Sync issues

    Posted 06-11-2024 03:17

    Hi, 

    after recent Trimble Connect Sync update 2.70.1.0 we have some issues and errors.

    First, there is now error that won't allow to create schedule with same path. What's the point for schedules if we can't use same path? For example we had upload only and download only schedule for same folder. So that we don't have to manually check / uncheck files in bi-directional schedule. We can just upload or download. Now this does not work.

    Also there is multiple errors regarding file sync. Please see attached images.





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    Atis Sedlenieks
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  • 2.  RE: Trimble Connect Sync issues

    Posted 06-11-2024 04:27

    Hi Atis,

    We are taking your feedback and will be relaxing the convoluted restrictions for the Sync schedule local path (where there are lesser chances of future corruption). Please give us some time. We are consolidating feedback from other customers too. 

    On the second issue of seeing multiple errors on file sync, could you please share the logs to our support team (connect-support@trimble.com) . We will investigate and get back. 

    Regards



    ------------------------------
    Darshan Rajaram Kamat
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  • 3.  RE: Trimble Connect Sync issues

    Posted 06-11-2024 05:48

    Hi Darshan,

    ok, thank you, much appreciated!

    We submitted the issue through Sync report Bugs https://docs.sync.connect.trimble.com/getting-started/reporting-bugs



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    Atis Sedlenieks
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  • 4.  RE: Trimble Connect Sync issues

    Posted 06-11-2024 06:05

    Thanks Atis, will check with our Support team on it. 

    Regards



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    Darshan Rajaram Kamat
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