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Hi my co-worker is using a Trimble Nomad 5 and when he powered it up after charging the battery it is now not responding to the screen touch. I have rebooted it several times and hard reboots at that. I dont have it on me at the moment but wanted to see what everyone would suggest we try before sending it in for repair. It was working fine up to this point. 

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Restarting or resetting the operating system

Restarting or resetting the operating system
If your device becomes unresponsive, and the troubleshooting guide does not resolve the 
problem, you need to restart or reset your device.
Restarting your (unresponsive) device
If your device is no longer responding to touchscreen or keyboard input, you may need to 
force it to restart by removing power from the system.
NOTE – Restarting the system by holding down the Power key removes power to the CPU. Any 
unsaved files and settings will be lost.
8 Troubleshooting ,downloading updates, and repair
TrimbleNomad5HandheldUserGuide|60
To force your device to restart, press and hold the Power key until the device shuts down 
(~15seconds), then restart your device by pressing the Power key.
Resetting your device
If restarting your device does not resolve the issue that you are seeing, resetting it might 
help.
You can remove all data from your device by resetting it to factory settings.
WARNING – A factory reset wipes all data from the device. While any data stored in 
your Google Account will be restored, all apps and their associated data will be 
uninstalled.
WARNING–Your device is protected top revent other people from using iti fit's 
been reset to factory settings. To ensure that it's really you doing the reset, you'll need 
to enter a Google username and password associated with the device after factory 
reset. If you don't have this information, you won't be able to finish the setup process 
and use the device at all after factory reset.
Erasing your data may take sometime, so make sure that you plug your device into a 
power source before you start.
1. Open the Settings app .
2. Go to Settings / Backup & reset. You may need to enter your unlock pattern, PIN, or 
password.
3. Tap Factory data reset.
4. Tap Reset.
5. If you have a screen lock, you'll need to enter your pattern, PIN, or password.
6. Tap Erase everything to confirm you want to reset the device to factory settings.
7. When the device has finished erasing, select the option to reboot your device