Advanced Troubleshooting with Trimble Mobile Manager

Document created by Tom Harrison on Jul 7, 2017Last modified by Tom Harrison on Jul 13, 2017
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If you experience any issues with Catalyst you can help Trimble resolve this by sending the log files to the support team

This process will cover Trimble Mobile Manager (TMM).

 

Sending Log files - with TMM

  1. In the TMM application select the menu option in the top right of the app
  2. Select HELP
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  3. Select Catalyst_Support@Trimble.com
  4. Choose Email
  5. This add some system information to the email body, zips the log files and attaches them to the email ready to be sent.
  6. RECOMMENDED - please add any additional text / details of the issue that may help the support team better understand the issue
  7. SEND
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