Sync install error: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

Document created by Fern Udomrasami on Dec 20, 2016Last modified by on Mar 1, 2017
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Sync Install Error
There are a few scenarios that can cause the 'side-by-side' error. Here are a few troubleshooting tips that can help resolve this error.


Verifying OS Compatibility
This error can be caused by trying to install a 64-bit program on to a 32-bit operating system.  Please be sure to verify the version of Windows you are running by following the directions below:

  • Click the Start button, enter Computer in the search box, right-click Computer, and then click Properties. Look under Windows edition for the version and edition of Windows that your PC is running.
  • If you are running the 32-bit version of Windows, please be sure to install the 32-bit version of the Sync Tool here.
  • If you are running the 64-bit version of Windows, please be sure to install the 64-bit version of the Sync Tool here.


Verify Microsoft Visual C++ Installation
If you are getting the 'side-by-side' error and you have the correct version of Trimble Connect, we recommend uninstalling and reinstalling any Microsoft Visual C++ installations currently available on your computer.


To Uninstall All Current Microsoft Visual C++ Installations

  1. Open the Control Panel and locate the list of programs.
    Windows 8
    From within the Start screen, type "Control Panel"
    Windows 7/Vista
    Click Start> Control Panel
    If viewing categories, click Programs> Uninstall a Program
    If viewing icons, click Programs and Features
    Windows XP
    Select Start> Control Panel> Add or Remove Programs
  2. Scroll down to locate the Microsoft Visual C++ entries.
  3. Select each one, starting from the top entry, and choose Uninstall.

    Do this for each entry, until there are no more Microsoft Visual C++ entries listed.

To Reinstall New Microsoft Visual C++ Packages

  1. Visit the following site to select and download the appropriate version.  
    Microsoft Visual C++
  2. If prompted, choose to Run the download to install each Microsoft Visual C++ Redistributable Package.
  3. Once every package has been downloaded and installed, restart Windows.
  4. Finally, launch the program, or run the update, again.

If the error message persists after following all of these instructions, please contact us and we'll assist further on this matter.