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Resetting passwords for old accounts?

Question asked by Guest on Apr 23, 2020
Latest reply on Apr 23, 2020 by Ray Bagley

Hi

 

I have quite a few accounts that I need to make changes to.

 

The accounts were created a while ago (a few years I would guess), but have never been activated.

 

When I try to reset the password, I never receive an e-mail to do so, and have tried several times with 3 different accounts

 

I have checked that the e-mail accounts work and can receive e-mails, and they do.

 

Is there a time limit from creating an account to when it needs to be activated?, and if so, what do I need to do from here to activate it?

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