AnsweredAssumed Answered

TBC crashing frequently

Question asked by Michael Nowotny on Apr 23, 2020
Latest reply on Apr 24, 2020 by Alan Sharp

I've been having issues with TBC 5.00 and up crashing.  I haven't been able to exactly reproduce the actions that cause it - but I've noticed having the properties dialog opened and pinned seems to play a large role in triggering the crash.  Usually the crash will happen when starting a command that opens a new pane - such as editing a linestring or exporting files.  The pane begins to open, the cursor goes to spinning and then the entire program just disappears and I'm back at my desktop.  No error message from TBC.  However I do have the windows logs showing the crash - maybe that could point me in the right direction.

 

My computer specs are as follows:

MSI GL63 8RD Laptop

Windows 10 64bit
Intel Core i7 8750H 8th gen
16GB 2400mhz DDR3 memory
TBC running on 128GB Kingston SSD
Nvidia Geforce GTX 1050Ti graphics

 

In the windows application log, the first error that occurs is

 

Log Name:      Application
Source:        .NET Runtime
Date:          4/22/2020 4:03:55 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MSI
Description:
Application: TrimbleBusinessCenter.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006945F5A3

 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-22T21:03:55.253392400Z" />
    <EventRecordID>19199</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MSI</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: TrimbleBusinessCenter.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006945F5A3
</Data>
  </EventData>
</Event>


Followed by another error at the same second...

 

Log Name:      Application
Source:        Application Error
Date:          4/22/2020 4:03:55 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MSI
Description:
Faulting application name: TrimbleBusinessCenter.exe, version: 32.0.7388.30035, time stamp: 0x5e7a97df
Faulting module name: dx11_2220_x64.hdi, version: 22.20.0.0, time stamp: 0x59b02b43
Exception code: 0xc0000005
Fault offset: 0x000000000000f5a3
Faulting process id: 0x3248
Faulting application start time: 0x01d618e73f6df0a3
Faulting application path: C:\Program Files\Trimble\Trimble Business Center\TrimbleBusinessCenter.exe
Faulting module path: C:\Program Files\Trimble\Trimble Business Center\dx11_2220_x64.hdi
Report Id: 279d973b-cfa1-4841-9e10-593a8d631de5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-22T21:03:55.783006400Z" />
    <EventRecordID>19200</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MSI</Computer>
    <Security />
  </System>
  <EventData>
    <Data>TrimbleBusinessCenter.exe</Data>
    <Data>32.0.7388.30035</Data>
    <Data>5e7a97df</Data>
    <Data>dx11_2220_x64.hdi</Data>
    <Data>22.20.0.0</Data>
    <Data>59b02b43</Data>
    <Data>c0000005</Data>
    <Data>000000000000f5a3</Data>
    <Data>3248</Data>
    <Data>01d618e73f6df0a3</Data>
    <Data>C:\Program Files\Trimble\Trimble Business Center\TrimbleBusinessCenter.exe</Data>
    <Data>C:\Program Files\Trimble\Trimble Business Center\dx11_2220_x64.hdi</Data>
    <Data>279d973b-cfa1-4841-9e10-593a8d631de5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>



I'm assuming this is something goofy with the .NET framework system - some program may have been installed after TBC that changed something and is causing an incompatibility...

I suppose my main question is - if I were to completely uninstall TBC, are there any other steps I can take to clean the system in preparation to reinstall?  All of the .NET framework updates have been installed under windows update and as far as I can tell - every time I run the command "sfc /scannow"  I'm told there are no errors...

Any help is greatly appreciated.  The crashes are seeming to occur more frequently and it's very frustrating to have to save a project after each command!!

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