AnsweredAssumed Answered

Extract Ground not available when upgrade from 5.2 to 5.3

Question asked by Mike Tyson on May 2, 2020
Latest reply on May 3, 2020 by Mike Tyson

I update TBC to 5.3 yesterday from 5.2. When i opened TBC a lot of my settings were gone and my panes were missing. The main thing i noticed is that my Extract Ground tool is missing from my Point Cloud tab. I found an Extract Ground in another area but when i choose it, i get a message stating that my license does not cover this feature. Its been available in the 2 previous versions was licensed to use prior to this. My dealer rep has sent in a ticket on this issue but haven't gotten an answer yet. Is this feature just not showing up and i need to load it, has it been renamed or what? I paid for the feature when i purchased TBC. Surely it would not have moved to a different module and now have to pay for the feature again. Any ideas?