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How to check out the license for machine that can not reach  License Server

Question asked by Dmitry Vodianytskyi on May 2, 2020
Latest reply on May 10, 2020 by Dmitry Vodianytskyi



Could you please advise, how to detach a network license for a client that cannot reach the license server?


I have several network licenses for TRW and configured the license server to allow 1 license to be detached. My problem is that due to some corporate network and lock-down issues I have one machine, that cannot reach the License Server (although has internet connection). So my plan was to check-out the license for several days, transfer the license (h2r file?) to the client on a flash drive and manually import it. But when in Sentinel Admin Control Centre I go to Products, and click "Detach" on the required license, I get "Select Recipient Machine" selection where that client obviously is not listed.

1. Can I add that client manually?

2. Is there an other way of exporting (detaching/checking out) the license for such a client?