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Trimble Terraflex frequently crashes on my Samsung Galaxy S10 running Android 10

Question asked by Max Cickovskis on Sep 14, 2020
Latest reply on Sep 15, 2020 by Lane Carter

It happens frequently and seemingly at random, causing the app to close automatically and lose all information collected thus far on the form. It happens most often when saving many pictures or when I have the form open for an extended period, but can happen even seconds after starting a form. I have tried clearing the app cache, deleting and reinstalling the app, clearing synced forms, whitelisting the app from battery saver (app kill) settings, clearing RAM, and closing all other running apps including those running in the background. The issue persists. No bug report or other error information is given. If I save the form as a draft before it crashes or it is submitted, the form will fail to load completely when reopened; it then cannot be edited or submitted  and is stuck "in limbo" permanently, rendering the data useless. Does anyone have a solution to this/these problem(s)?

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