I have also been trying to resolve an issue related to this. I can initiate a compensated measurement but after 4 epochs, the precision blows out and the measurement does not conclude. My Trimble rep suggested adjusting the QC criteria but this simply defeats the object of the function right?
I am reasonably certain that Access is to blame because I suffered the same issue with 2 different pairs of R10 receivers. Anyone out there had the same issue?
ACCESS 2017.00 seems to have a bug in this routine of compensated point ... we simply can not even start it HELP PLEASE FIX THIS ASAP!!!!
Sócrates Ariel Rodríguez Moya Barney Brotherhood Alexander Holsteinson
I'm afraid we've been unable to reproduce this issue with the limited information we have here. Please work with your Trimble distributor to submit this through our support portal so that we can capture all of the relevant details.
As mentioned in my comment above Andrew, our Trimble distributor has made suggestions which have not resolved the issue.
Andrew thanks but we are the Dominican Republic distributor and tried to get Socrates R10/TSC3 doing the compensated point with the ebubble and it is not working in ACCESS 2017.00 We opened a support case but no response yet.
Are you able to complete all of the steps in the eBubble calibration routine? Is this a newer receiver, S/N 57....? What receiver firmware version are you running?
Barney Brotherhood also concerning the calibration routine, have you gone through all of the steps in an open area away from any large sources of magnetic disturbance, e.g. vehicles, electrical utilities, etc.? When attempting to measure a compensated point, does Access give the 'Magnetic field disturbed' message? What receiver firmware version are you running?
@Andrew Salmon - as per your suggestions:
I am out in the field tomorrow and will attach a video of the controller screen during a calibrated point routine.
As mentioned in my original post to this thread; I have suffered the same issue with two separate sets of R10 receivers, both of which were in good calibration.
Ok, here's a short video issue I am encountering with Compensated Point Measurements:
Please let me know if you have a problem viewing it.
By way of background:
I have Trimble Access version 2017.00 (13001)
In the menu I do not see the option to measure compensated points, as shown in the image above.
I might have guessed that you have an LT model, but the fact that you have the eBubble would rule that out. Can you please tell me the receiver part number, which is located on the underside of the receiver next to the serial number? Can you also please tell me the R10 firmware version? I presume you've been through the three calibration steps?
The part number: 90905-60-LA
The firmaware version: 5.22 yes,
I always do the three calibration steps.
I haven't been able to reproduce this problem with the same version of Trimble Access and receiver firmware. Were you previously able to measure compensated points with this receiver? Please also try upgrading your receiver firmware to v5.30, which is available via Trimble Installation Manager.
Andrew Socrates's R10 is the full version and he has updated to firmware 5.30 and ACCESS 2017.10 as well as his PC TBC 4.00.3 and still doesnt show the option you indicate (same with all other 21 full R10/TSC3 we have sold locally in the Dominican Republic) Maybe has to do with the R10 geofence?
I'll send you a DM with additional questions.
We had the same problem and found out that if you calibrate the R10 in the office the compensated point is not working.
When you do the calibrations outside away from everything that looks or smells like metal the compensated point is working
when you say outside away from everything that looks or smells like metal, what kind of pole do you use? Are you maybe using aluminium or carbon tripod? I am using a metal pole, maybe that affects also...
Thank you in advance,
We use carbon poles.
But think everything that influence an compass can disturb the calibration.
Met vriendelijke groet,
Piet van Dijk
Technical & Contract Manager
+31 884 366 300
+31 654 753 992
Verzonden: maandag 8 januari 2018 22:10
Aan: Piet van Dijk <P.vanDijk@geometius.nl>
Onderwerp: Re: - Re: Why does Trimble Access 2017 not measure a compensated point with Trimble R10?
Re: Why does Trimble Access 2017 not measure a compensated point with Trimble R10?
reply from Marija Mijalkovic<https://firstname.lastname@example.orgemail@example.com?et=watches.email.thread> in Find Answers - View the full discussion<https://community.trimble.com/message/8122-re-why-does-trimble-access-2017-not-measure-a-compensated-point-with-trimble-r10?commentID=8122&et=watches.email.thread#comment-8122>
The problem no measuring compensated point is known.
To solve this you have to do the adjustments free from any metal, so not in the workshop but outsite free from anything that looks like metal.
Retrieving data ...