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What is this? "Description: Element not added due to existing guid."

Question asked by Michael Shamalla on Oct 30, 2018
Latest reply on Oct 30, 2018 by Fern Udomrasami

Exported IFC out of Sketchup and it shows it as hollow in Trimble Connect Viewer. I tried exporting it a bunch of different ways. Copied and pasted into a new file. Checked and unchecked all the IFC options. The "ImportPluginLog  > Desciption: Element not added due to existing guid."  Is it me? Haven't had this problem before when exporting. Do I need to erase the cache?