AnsweredAssumed Answered

All my files are gone!!!!!

Question asked by Guest on Feb 12, 2019

Hello, I have been working on a Sketchup Free document for over 4 hours for a project I have in my class, saving every 5-10 minutes and the web app crashed all of a sudden. I thought it just logged me out because it refreshed to a "new document" page but when I went to my projects, I indeed was logged in and all my projects were gone. I thought this app was supposed to work like Google Drive, keeping all my work in an online folder? How am I supposed to get these hours of work back. I also had 4 additional files which were deleted as well. I really would like these files back, please help me out I worked really hard on these and do not want to restart them. 

 

Thanks.

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