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AgRemote connection issue: cannot connect my aggps receiver

Question asked by Hao Gan on Mar 5, 2019

I cannot connect my gps receiver (AgGPS 262 recevier) to the AgRemote software. My computers are Windows 7 and Windows 10 systems. I downloaded the AgRemote software from Trimble's support website. After I click connect in the AgRemote software, the software always shows "Attempting to connect to the receiver". I checked the serial port number, which is correct. Can anyone help with this problem?