AnsweredAssumed Answered

Can't log in to newly created user account.

Question asked by Kasper Wuyts on Mar 7, 2019
Latest reply on Mar 7, 2019 by Marko Myllymaa

Hello

 

I registered a couple of new users on Trimble Connect for our assembly crew, who are now using tablets onsite.

However, after creating the account and going through the confirmation e-mail, it is impossible to log in.

 

In the browser version, it just loads indefinitely after clicking 'log in'

In the desktop version, I get a warning 'Connection to Trimble connect server not available currently'

In the mobile version, it just gives a red warning 'loading failed!' and then it goes back to the log-in screen.

 

Yesterday I thought  I would wait because there could be a delay after creating the accounts,but now 22 hours have passed and the issue remains.

 

in the meanwhile, my regular account works perfectly on all 3 platforms.

 

Best regards

Kasper Wuyts

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