AnsweredAssumed Answered

I lost all my sketch up web files.

Question asked by Guest on May 9, 2019

Hi everyone! I have a huge problem with the sketch up web app.

Today i was working with the sketch up app in a project that i had hosted in the Trimble cloud and for some reason, the page got stuck. So, i decided to refresh the page. This was the moment when the app asked me to login again. So i entered my user and password, i got access like normally happen and the sketch up app starts again. When i went to the option "Open" results that now i don´t have any projects hosted in the trimble cloud (I had 3 files or projects saved). 

So, i dont know what really happened. Can you help me to resolve this issue please!