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TC Mobile Assimilation Progresss - Yet to start processing

Question asked by Ervin Tarkhanian on Jun 6, 2019
Latest reply on Jun 11, 2019 by Guest

I've updated a couple of .ifc models in a project, but we're unable to download or view them via TC mobile, just stuck on 'Processing Download' when attempting to view or download. When I check TC Web, all I get is "Yet to start processing", it's been like this for over one day. I don't recall previous models taking this long to process. What can be done? Field crews are at stand still