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TBC License issue

Question asked by Juan Serpas on Jul 3, 2019

We keep our licenses in a virtual server (We check the server periodically).

Can somebody explain why when I check the licenses in Features shows one additional license detached compared to Products (See attachments). At the time of the screen shots, it shows 5 against 4. Four are the actual detached licenses. This is causing us to have one less license available out of the total we purchased.

Why are we losing a license.