AnsweredAssumed Answered

Not connecting to satellites

Question asked by Timothy Rosen on Jan 15, 2020
Latest reply on Jan 16, 2020 by Tom Harrison



I have had a Trimble Catalyst for almost 1 year now, but have not used it since June 2019.  Previously everything worked fine. I purchased a month subscription to go through mid February 2020 and followed the same setup procedures as before and everything seems OK- cellphone compatible, Catalyst app running in the background, Trimble Mobile Manager connection is fine, subscription shows up, connection from phone to Catalyst is fine, battery pack is connected to Catalyst, satellites are showing up, but it will not connect to any of the satellites and if it does it will only be connected for 1 or 2 seconds and is dropped.  I am trying to connect in an open field so there should not be any interference.  I removed and re-installed the Catalyst app and Trimble Mobile Manager to make sure it was not an app issue.  The only thing I can think of is there is something wrong with the antenna, but I am unsure how I can diagnose that.  Any guidance is appreciated.