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Trimble Connect Unresponsive to Mouse within Model

Question asked by Ore Dagan on Mar 2, 2020
Latest reply on Jun 15, 2020 by Ore Dagan

My Trimble Connect for Desktop is unresponsive to mouse commands.  I cannot scroll in, move around, etc. within the model but I can click on options on the menu and side bars.

 

Any ideas on what the cause could be and if there is a fix?  Windows 10x64.  Mouse has battery and connection.  Running version 1.9.2.188.

 

I had a similar issue a few weeks ago and support was able to find a temp. file that was stuck somewhere within the computer and once I deleted that, it was back to normal.  But I can't find where that temp file lives.

 

Thanks!

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