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Trimble Connect Unresponsive to Mouse within Model

Question asked by Ore Dagan on Mar 2, 2020

My Trimble Connect for Desktop is unresponsive to mouse commands.  I cannot scroll in, move around, etc. within the model but I can click on options on the menu and side bars.

 

Any ideas on what the cause could be and if there is a fix?  Windows 10x64.  Mouse has battery and connection.  Running version 1.9.2.188.

 

I had a similar issue a few weeks ago and support was able to find a temp. file that was stuck somewhere within the computer and once I deleted that, it was back to normal.  But I can't find where that temp file lives.

 

Thanks!

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