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Upload Option Removed

  • 1.  Upload Option Removed

    Posted 09-19-2022 11:24
    Hi All,

    I am trying to upload some data collected in the field and do not have the upload option on my Android device. I am signed in with an Active ID/License on the LG Android Device, but it is not allowing me to upload the data to Project Manager. Any advice? 

    Thank you,

    Andrew

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    Andrew Gorman
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  • 2.  RE: Upload Option Removed

    Posted 09-20-2022 02:11
    Hi Andrew

    Typically this option is absent If you either
    1. Do not have a valid Penmap subscription
    2. You do not have a data connection - In this case you usually see a 'No Network Connection Available' error when you attempt to synchronise the project
    3. OR... You have not set, or set the incorrect cloud service provider - this option can be checked/ set on the main project menu and determines what cloud service you sync to. This needs to be set to Trimble Connect and requires a TID sign in 
      Refer to the Penmap help - Synchronise projects to the cloud for more details 

       
    If these tips fail to resolve the problem then I would advise you to send the diagnostics files to the support team providing a short explanation of why you are sending the log files in for context and some contact details.
    You can also contact your local Trimble reseller in your timezone for support


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    Tom Harrison
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    Original Message