Trimble Connect User Forum

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Same problem here

------------------------------
Best Regards,
T Laine
------------------------------

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook
------------------------------

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Got the BCF email now

------------------------------
Best Regards,
T Laine
------------------------------

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat
------------------------------

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa
------------------------------

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat
------------------------------

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

North America.

------------------------------
Aline Prado Costa
------------------------------

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

------------------------------
Darshan Rajaram Kamat
------------------------------

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

No message of error is showing up, only the regular message: "Export to BCF is being processed. We will notify you by email when the file is ready", but the notification doesn't arrive.

------------------------------
Aline Prado Costa
------------------------------

Original Message:
Sent: 02-03-2022 06:31
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Hi Aline,
Our Support team confirmed that this has been resolved now. 

Regards

------------------------------
Darshan Rajaram Kamat
------------------------------

Original Message:
Sent: 02-03-2022 06:37
From: Aline Prado Costa
Subject: BCF Export

No message of error is showing up, only the regular message: "Export to BCF is being processed. We will notify you by email when the file is ready", but the notification doesn't arrive.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:31
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Thank you, Darshan! Now it's working ;)

------------------------------
Aline Prado Costa
------------------------------

Original Message:
Sent: 02-06-2022 18:57
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Our Support team confirmed that this has been resolved now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:37
From: Aline Prado Costa
Subject: BCF Export

No message of error is showing up, only the regular message: "Export to BCF is being processed. We will notify you by email when the file is ready", but the notification doesn't arrive.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:31
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

I have the same problem at this moment (from the end of June 2022 I think).

Server location Europe.

------------------------------
Jasper De Beuckeleer
------------------------------

Original Message:
Sent: 02-07-2022 13:31
From: Aline Prado Costa
Subject: BCF Export

Thank you, Darshan! Now it's working ;)

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-06-2022 18:57
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Our Support team confirmed that this has been resolved now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:37
From: Aline Prado Costa
Subject: BCF Export

No message of error is showing up, only the regular message: "Export to BCF is being processed. We will notify you by email when the file is ready", but the notification doesn't arrive.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:31
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

Hi Jasper,

Can you please send the project details alongwith approximate date / time when you faced this issue  to our Support team (connect-support@trimble.com) . We will investigate. 

Regards

------------------------------
Darshan Rajaram Kamat
------------------------------

Original Message:
Sent: 08-08-2022 00:28
From: Jasper De Beuckeleer
Subject: BCF Export

I have the same problem at this moment (from the end of June 2022 I think).

Server location Europe.

------------------------------
Jasper De Beuckeleer

Original Message:
Sent: 02-07-2022 13:31
From: Aline Prado Costa
Subject: BCF Export

Thank you, Darshan! Now it's working ;)

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-06-2022 18:57
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Our Support team confirmed that this has been resolved now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:37
From: Aline Prado Costa
Subject: BCF Export

No message of error is showing up, only the regular message: "Export to BCF is being processed. We will notify you by email when the file is ready", but the notification doesn't arrive.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:31
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

------------------------------
Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

------------------------------
Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

------------------------------
Aline Prado Costa
------------------------------

My colleague Jasper posted a problem with the BCF export 22 days ago. Since then we're in contact with the support, but it's been a long time I've heard something back. This problems is still not resolved!!

------------------------------
Joris Van Bossche
------------------------------

Original Message:
Sent: 08-08-2022 21:43
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Jasper,

Can you please send the project details alongwith approximate date / time when you faced this issue  to our Support team (connect-support@trimble.com) . We will investigate. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 08-08-2022 00:28
From: Jasper De Beuckeleer
Subject: BCF Export

I have the same problem at this moment (from the end of June 2022 I think).

Server location Europe.

------------------------------
Jasper De Beuckeleer

Original Message:
Sent: 02-07-2022 13:31
From: Aline Prado Costa
Subject: BCF Export

Thank you, Darshan! Now it's working ;)

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-06-2022 18:57
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Our Support team confirmed that this has been resolved now. 

Regards

------------------------------
Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:37
From: Aline Prado Costa
Subject: BCF Export

No message of error is showing up, only the regular message: "Export to BCF is being processed. We will notify you by email when the file is ready", but the notification doesn't arrive.

------------------------------
Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:31
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline,
Are you not getting emails or is there any error that you are seeing? If there is an error shown, could you please paste a screenshot here. 

Regards

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Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 06:16
From: Aline Prado Costa
Subject: BCF Export

North America.

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Aline Prado Costa

Original Message:
Sent: 02-03-2022 06:09
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi Aline, 
Is this in the North America region or in any other region?

Regards

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Darshan Rajaram Kamat

Original Message:
Sent: 02-03-2022 05:55
From: Aline Prado Costa
Subject: BCF Export

Unfortunately, the problem persists around here.

I got the e-mails with the BCFs that I exported yesterday, but the ones that I'm trying to export today are having the same error again. "Export to Excel" is working fine, the problem is only about BCF.

Regards,

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Aline Prado Costa

Original Message:
Sent: 02-03-2022 01:10
From: Darshan Rajaram Kamat
Subject: BCF Export

Hi All,
This should now be working. We had issues with the processing of BCF Export . The issues are fixed now. 

Regards

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Darshan Rajaram Kamat

Original Message:
Sent: 02-02-2022 23:50
From: Tero Laine
Subject: BCF Export

Got the BCF email now

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Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:56
From: Laura Cook
Subject: BCF Export

Hi @Aline Prado Costa and @Tero Laine would you mind reporting this issue to our support team so it can be investigated further?

The email address is connect-support@trimble.com​​

Thank you

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Laura Cook

Original Message:
Sent: 02-02-2022 12:54
From: Tero Laine
Subject: BCF Export

Same problem here

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Best Regards,
T Laine

Original Message:
Sent: 02-02-2022 12:18
From: Aline Prado Costa
Subject: BCF Export

Since yesterday I have been trying to export a BCF file from Trimble Connect Web, but I'm not receiving the e-mail to download it.

Is there anyone having the same problem? How to procede?

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Aline Prado Costa
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