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Models keep jumping to old Z propertie after changing.

  • 1.  Models keep jumping to old Z propertie after changing.

    Posted 02-14-2022 02:45

    Can't set my (external received) models to a new level in trimble connect.


    Shared folder on trimble connect and a revit export ifc keeps jumping to level 0.

    I keep changing it to level +36000 but after ±10 mins it's back to level 0.

    Have this is multiple projects.

    Delete model & re-upload -> no effect 
    Can't remove and change name because it's shared on multiple users that would ask many questions.



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    Mike Denys
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  • 2.  RE: Models keep jumping to old Z propertie after changing.

    Posted 01-17-2024 00:03

    Hi Mike,

    Did you end up resolving this issue?

    I am too experiencing the same issue.



    ------------------------------
    Glenn Michalczyk
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  • 3.  RE: Models keep jumping to old Z propertie after changing.

    Posted 01-17-2024 00:33

    Old one: got external support on this one and this is what they said:

    Trimble connect desktop issue that keeps changing the location.
    Go to:

    Local disk C/Users/*yourname*/.trimbleConnect/.files/
    Remove the files in the folder and open Trimble connect desktop again to reload the files.

    Step 2

    Go to locale disk C:users/*yourname*/Appdata/Local/Trimble/Trimble Connect/

    Notice that appdata folder can be hidden -> you need to go to the windows settings to unhide this ...
    Remove the files in this folders ( notice that unpublished folders get removed also -> publische before if you need them !  )



    ------------------------------
    Mike Denys
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  • 4.  RE: Models keep jumping to old Z propertie after changing.

    Posted 01-17-2024 19:42

    Hi Mike,

    Very much appreciated :-)



    ------------------------------
    Glenn Michalczyk
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