Status: Resolved
Incident update: 20 May, 09:00 AM UTC
TCC system is stable.
Incident update: 14 May, 02:50 PM UTC
TCC is up and running. Sorry for the inconvenience. We are monitoring the service.
Dear WorksManager users,
We are experiencing downtime in TCC due to heavy load, the team is working on it. This is manifesting as 'Designs have been deleted remotely' for the Earthworks operator in the field. Once the system comes up, Earthworks works as expected.
Cause: There has been an issue with the load balancer of the TCC system, and it breaks down on peak traffic. Actual root cause is yet to be identified. As a work around, another instance of the instance is initiated.
Incident reported: 14 May, 01:30 PM UTC