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DA2 - Minimum 1 Hour Subsccription

  • 1.  DA2 - Minimum 1 Hour Subsccription

    Posted 11-22-2022 17:37
    Is there anyway to change the minimum on demand session time to something less than 1 hour. 9 out of 10 times I need my device for a few minutes and am FORCED to take an hour so the device becomes incredibly expensiive to use. I'm a little PO'd that this was not clearly described in the product description.

    TRIMBLE - PLEASE REDUCE THE TIME TO SOMETHING MORE FRIENDLY - 15 MINUTES WOULD BE GREAT

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    Kevin Elbury
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  • 2.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 11-22-2022 21:35
    Hi Kevin,

    At this time the minimum period you can choose to consume from an On Demand pool is 1 hour at a time, we appreciate your feedback and suggestion and I will make sure that this is discussed with the team.

    I am concerned that you found the information in the product description not clear on this, could you please refer me to the page so that I can work to get that updated?

    Best regards,

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    Mark Kellaway
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    Original Message


  • 3.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 12-05-2022 18:16
    Kevin,

    The hourly is really cheap considering alternatives. Not to mention the DA2 solution price as a whole. I would recommend doing a month subscription or a 100 hr on-demand bank versus the 10 hr. I am always very upfront with my customers on how the on-demand works and recommend that they go monthly to avoid the hassle.

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    Zach Edwards
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    Original Message


  • 4.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 12-06-2022 14:42
    I don't really agree. For my application in construction, sometimes you need to pull one elevation and then continue on with other tasks. This one shot costs an hour of my subscription. My recommendation would be to allow an hour of time to be checked out and put a time limit of 24 hours on that time after which it expires. This would require a start/pause function in the app. 
    As it stands the device is on the verge of unusable for my situation. I don't need a full month of survey time because this isn't my primary function for the device, it's to aid in construction.

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    Kevin Elbury
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    Original Message


  • 5.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 01-10-2023 18:08
    You're correct Kevin, 1 hour is savage, almost gouging. I regularly have to pay for an hour to setout 1 point. Very frustrating.

    Regard Kane

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    Kane Jolly
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    Original Message


  • 6.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 01-11-2023 11:42
    Curious to see if we will get any response/action on this. I don't think what I proposed above is unreasonable.
    I wish I never bought the thing.

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    Kevin Elbury
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    Original Message


  • 7.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 01-11-2023 13:39
    Thanks Kevin and Kane for your feedback, I've reached out to you both directly.

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    Gareth Gibson
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    Original Message


  • 8.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 02-16-2023 14:02

    I too am very interested in seeing something like this. I am new to DA2 and will be using just for setting out ground control points. It would be nice to be able to turn off the DA2, move to the next location and turn it back on again without starting a new session. As it is, I'm going to have to keep it running during times it's not really being used in order to avoid being charged for another hour. 



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    Jim Lodico
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    Original Message


  • 9.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 02-19-2023 14:15

    Hi Jim, 

    Thanks for the input. May I ask a few clarifying questions about your workflow?

    • What field app are you intending on using for your ground control capture?
    • What other field software (if any) are you using with your DA2 in addition to the use for ground control points?
    • Can you describe your use case more - how often do you expect to need to use the tool? E.g. how many GCPs per day, and how much time that takes through the day? How many days per week or per month?

    Thanks,

    Gareth



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    Gareth Gibson
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    Original Message


  • 10.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 02-19-2023 14:01

    Hi Gareth, please let me know if there are any changes to the current 1-hour workflow?



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    Wayne Randall
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    Original Message


  • 11.  RE: DA2 - Minimum 1 Hour Subsccription

    Posted 02-19-2023 14:19

    Hi Wayne

    Not at this stage. Feel free to add additional comments below on your workflow and how you are using (or want to use) Catalyst and DA2 using the On Demand workflow. We appreciate the input and do continue to look at ways that alternative payment models could improve the way we deliver this service. 

    Thanks,
    Gareth



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    Gareth Gibson
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    Original Message