Hello Jason,
this sounds strange.
A couple questions:
- Do you have physically in the project folder TIF ortho images? If yes, you can still add them to your project by drag&drop.
- Can you provide us with some log files which are stored temporarily after the process? Here the steps to perform to get them:
Navigate to the temporary processing folder. You can find it on the computer at:
C:\Users\LOGIN-NAME\AppData\Local\Temp\uasbox
LOGIN-NAME is the name that you use to log in to your computer.
You will need to check this folder during your TBC Photogrammetry processing or when it crashes (do not close TBC!). Go to the temporary folder.
You will always find a general log file, using the following naming convention:
<DATE>-<TIME>_EN_uasbox.log (e.g. 20220408-162007_EN_uasbox.log)
Please copy and attach always this log file.
For issues with DSM HQ Deliverables you will find one of these folders, with the related log file naming:
- [21-Pointcloud] -> TrimbleReport.log
- [26-OrthoTiler]
Please copy and attach the log file.
For issues with DTM / DSM Deliverables you will find one of these folders, with the related log file naming:
- [21-Surface Extraction] -> UASbox.log
- [23-Rectify] -> uasrectify-<DATE>-<TIME>_<NUMBER>.log
- [24-Mosaic] -> UAS Mosaic_EN.log
Jason, please copy and attach the log files and send them to me.
I would recommend you to only send first the log files, because the temp folder also includes your point cloud and orthomosaics, which can be large in size.
Hope this helps.
Best regards,
Thomas
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Thomas Widmer
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Original Message:
Sent: 12-06-2022 07:45
From: jason morrison
Subject: Error Saving Photogrammetry Ortho-mosaic
We have contacted our local SITECH dealer about a technical issue, but they remain uncertain about how to troubleshoot.
See attached image.
Site was flown with a DJI Matrice 300 with L1 Lidar
Both Lidar and Photogrammetry flights were completed successfully.
Lidar Point cloud processed with no errors.
Photogrammetry flight was flown with 70% overlap as a test flight.
When attempting to process photos in TBC to create an ortho-mosaic the process went smooth and displayed the message, "ortho-mosaic completed successfully" then failed.
The attached error message is the result of that process.
My local dealer says the file path is incorrect, but neither he nor I know how to change the default file path for the .vce to be stored in the Trimble Business Center Folder.
Some help would be appreciated.
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jason morrison
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