Some projects have JOB files that aren't importable when using CONNECT web downloading with the survey task or the ToDo.
Original Message:
Sent: 01-31-2024 11:32
From: Tex Barnett
Subject: Importing from CONNECT
another error on another project, using a different computer and account.
![](https://higherlogicdownload.s3.amazonaws.com/TRIMBLE/MessageImages/6f0eb19c988b4eddb72349b184b908a1.png)
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Tex Barnett
Original Message:
Sent: 01-31-2024 05:40
From: Tex Barnett
Subject: Importing from CONNECT
Never ending. with this Connected Workspace. I get the errors below when I try to import into my active project. If I start a new project everything imports. Weeks of work down the drain, because I have to go back through all the raw data and readjust.
![](https://higherlogicdownload.s3.amazonaws.com/TRIMBLE/MessageImages/d5e97aa0742343da8254de759493f9da.png)
![](https://higherlogicdownload.s3.amazonaws.com/TRIMBLE/MessageImages/2a8719c72ee147d491e1db5340e97c60.png)
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Tex Barnett
Original Message:
Sent: 01-15-2024 04:22
From: Tex Barnett
Subject: Importing from CONNECT
This new workflow that has been causing my team issues. I have a team of 7 with crew chiefs and techs that just refuse to use your SYNC/CONNECT at all, due to the inconsistencies and the never-ending changes. You stopped making changes and I finally had a couple of crew-chiefs use the software, then you made this big change, and my Techs are refusing to use the software. Now, my other teams are balking, and I don't know when I'll get them back. If this happens there's no point in paying for the yearly subscriptions/warranties… I might as well just use Microsoft Teams, email, and USB drives to transfer data.
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Tex Barnett
Original Message:
Sent: 01-14-2024 17:12
From: Chay Froggatt
Subject: Importing from CONNECT
Hello Tex,
Thank you for using the cloud based workflows and apologies that you have ran into this issue.
I am aware of an issue with the Connect web Survey Tools extension where jobs with more than one scan do not sucessfully import to TBC following download. I am looking to get a fix for this into Survey Tools as soon as possible.
I have also reached out to the TBC team to identify if the issue exists in the TBC Connected Workspace or if this issue is coming from our cloud systems.
Regards
Chay
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Chay Froggatt
Original Message:
Sent: 01-11-2024 12:55
From: Tex Barnett
Subject: Importing from CONNECT
My crew has SYNC'd up, but it took forever to get all the data and still the scans aren't linked. I used the TBC Connected Workspace, but there were files missing. I then tried using CONNECT on the web with the survey tools enabled, but I'm missing files. I then tried SYNC and did not get a file error, but the scans still didn't show up. I then used CONNECT on the web to download all the data from the TO DO option. I extracted the data and created a Files folder. TBC still says the RWCX files are missing, but I see them in my folder.
![](https://higherlogicdownload.s3.amazonaws.com/TRIMBLE/MessageImages/de1f3bd51e57426dbaf231f4f907209c.png)
This is a major issue, how do I fix this problem?
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Tex Barnett
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