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Issue with zooming in 3D models

  • 1.  Issue with zooming in 3D models

    Posted 05-10-2023 08:30

    Hi!

    I have an issue in my Trimble connect app when viewing 3D models (IFC-file).
    When i zoom in on objects in the app it first goes well but when coming to a certain distance of details the zoom functions slow down, significantly.
    It goes barely closer.

    Has anyone stumbled across the same issue and has solved i properly? 
    Have tried to reinstall and update the application on my iPhone.



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    Montage Team
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  • 2.  RE: Issue with zooming in 3D models

    Posted 05-10-2023 19:05

    I came on this page with the same issue that more and more of my guys are having. For some people it works fine and for some people it does the exact same thing as you mention above. I hope this can get fixed soon.



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    Steele Clifton
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    Original Message


  • 3.  RE: Issue with zooming in 3D models

    Posted 05-10-2023 19:05

    Hi Montage
    We will check this issue on our side and get back. 

    Regards



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    Darshan Rajaram Kamat
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    Original Message


  • 4.  RE: Issue with zooming in 3D models

    Posted 05-11-2023 07:19

    Hi, 

    have the same problem, support said they are working on a fix. Don't know how long it's going to take and for me it started after the last iOS update. 



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    Tobias Steinhardt
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    Original Message


  • 5.  RE: Issue with zooming in 3D models

    Posted 05-16-2023 21:24

    Hi Montage, Steele,
    We have released v2.23 on 15-May-23 . Please try the same . The issue is resolved now. 

    Regards



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    Darshan Rajaram Kamat
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    Original Message


  • 6.  RE: Issue with zooming in 3D models

    Posted 02-16-2024 10:29

    This issue is still persisting on both iPad and iPhone as of 2/16/24. Any known actual fixes?



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    Eric Bailey
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    Original Message


  • 7.  RE: Issue with zooming in 3D models

    Posted 02-22-2024 03:34

    Hi Eric,

    Could you please send the following details to our Support team (connect-support@trimble.com)  so that we can investigate - 

    a. If this is  Trimble Connect mobile native app or Trimble Connect for Browser being loaded on a iPhone ?

    b. the 3D model being used

    c. iOS version and RAM size

    Regards



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    Darshan Rajaram Kamat
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    Original Message