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Log Files for Penmap for Android

  • 1.  Log Files for Penmap for Android

    Posted 11-11-2022 11:32
    How does a customer generate a "Log File" in the Penmap for Android app if there is an issue?

    Thanks,

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    Jay Riester
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  • 2.  RE: Log Files for Penmap for Android

    Posted 11-12-2022 13:30
    Hi Jay,

    In Penmap go to the Menu / System / Send diagnostics.

    Diagnostics

    By default the Diagnostics check box is selected, and diagnostic-files are saved to MyPenmap/Logfiles.

    If the diagnostics files are requested by Trimble Technical Support for data analysis, tap Send Diagnostics to automatically open the email app on the device and attach the log files.


    Here's a link to the Trimble Penmap Help Portal

    Regards,
    Adam

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    Adam Wright
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  • 3.  RE: Log Files for Penmap for Android

    Posted 11-14-2022 07:13
    Adam,

    Thank you for the reply per creating the Log - Diagnostics file.

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    Jay Riester
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