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Map Viewer in Trimble Connect Web down again?

  • 1.  Map Viewer in Trimble Connect Web down again?

    Posted 05-17-2023 05:37

    Good Morning,

    Is the map workspace in Trimble Connect down again? Our team is getting the gray screen again saying that the map workspace is unable to be accessed:


    Thanks,
    Jim



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    Jim Whipp
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  • 2.  RE: Map Viewer in Trimble Connect Web down again?

    Posted 05-17-2023 08:00

    Hi Jim

    Everything is working as it should be so please try again
    You can refer to Status.trimblegeospatial.com for a live health check of the service status and subscribe for updates

    I'd always recommend the following basic troubleshooting before looking at an issue with the cloud.
    For example:

    • If you're accessing the Map Workspace through a bookmarked URL then I'd retry going through https://connect.trimble.com/ and browsing to your project/map workspace
      Bookmarks URL's can become obsolete over time as we update the cloud platform 
    • Running your browser in Incognito mode if Chrome or Private mode if Firefox for example to eliminate any local browser cache issues
    • You can also contact your local Trimble reseller who have dedicated support teams able to assist with troubleshooting






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    Tom Harrison
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