Mapping and GIS Solutions Community

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

Catalyst licenses are managed through License Manager, so in order to allow access to On Demand TMM needs to connect to the cloud to see if the signed in user has access to a pool and if that pool has any outstanding On Demand hours available. Also, Catalyst pools can be shared with multiple users so TMM needs to check what time is available each time a user wants to claim, and there is currently no way to cache On Demand for completely offline use.

Regards,

Mark.

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

Catalyst licenses are managed through License Manager, so in order to allow access to On Demand TMM needs to connect to the cloud to see if the signed in user has access to a pool and if that pool has any outstanding On Demand hours available. Also, Catalyst pools can be shared with multiple users so TMM needs to check what time is available each time a user wants to claim, and there is currently no way to cache On Demand for completely offline use.

Regards,

Mark.

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

Apologies for the delay. I think in your case it's the claim of the license that's the issue, rather than the signed in state of TMM. If you think that you will be going into an area where coverage is spotty it might be worth claiming enough On-Demand time up front. 

Regards,

Mark.

Hi Rob,

Catalyst licenses are managed through License Manager, so in order to allow access to On Demand TMM needs to connect to the cloud to see if the signed in user has access to a pool and if that pool has any outstanding On Demand hours available. Also, Catalyst pools can be shared with multiple users so TMM needs to check what time is available each time a user wants to claim, and there is currently no way to cache On Demand for completely offline use.

Regards,

Mark.

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

Apologies for the delay. I think in your case it's the claim of the license that's the issue, rather than the signed in state of TMM. If you think that you will be going into an area where coverage is spotty it might be worth claiming enough On-Demand time up front. 

Regards,

Mark.

Hi Rob,

Catalyst licenses are managed through License Manager, so in order to allow access to On Demand TMM needs to connect to the cloud to see if the signed in user has access to a pool and if that pool has any outstanding On Demand hours available. Also, Catalyst pools can be shared with multiple users so TMM needs to check what time is available each time a user wants to claim, and there is currently no way to cache On Demand for completely offline use.

Regards,

Mark.

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

No there isn't, the On-Demand claim starts as soon as the claim happens, I understand that will be an issue if you are some way away from the job site. 

Regards,

Mark.

Hi Rob,

Apologies for the delay. I think in your case it's the claim of the license that's the issue, rather than the signed in state of TMM. If you think that you will be going into an area where coverage is spotty it might be worth claiming enough On-Demand time up front. 

Regards,

Mark.

Hi Rob,

Catalyst licenses are managed through License Manager, so in order to allow access to On Demand TMM needs to connect to the cloud to see if the signed in user has access to a pool and if that pool has any outstanding On Demand hours available. Also, Catalyst pools can be shared with multiple users so TMM needs to check what time is available each time a user wants to claim, and there is currently no way to cache On Demand for completely offline use.

Regards,

Mark.

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,

Hi Rob,

No there isn't, the On-Demand claim starts as soon as the claim happens, I understand that will be an issue if you are some way away from the job site. 

Regards,

Mark.

Hi Rob,

Apologies for the delay. I think in your case it's the claim of the license that's the issue, rather than the signed in state of TMM. If you think that you will be going into an area where coverage is spotty it might be worth claiming enough On-Demand time up front. 

Regards,

Mark.

Hi Rob,

Catalyst licenses are managed through License Manager, so in order to allow access to On Demand TMM needs to connect to the cloud to see if the signed in user has access to a pool and if that pool has any outstanding On Demand hours available. Also, Catalyst pools can be shared with multiple users so TMM needs to check what time is available each time a user wants to claim, and there is currently no way to cache On Demand for completely offline use.

Regards,

Mark.

Hi Rob,

Based on your explanation I believe Catalyst On Demand is working as expected. In order to start an On Demand session an Internet connection is required, once a session is started the device can go offline and the session will continue. It sounds like when you had a poor Internet signal Trimble Mobile Manager wasn't able to contact the licensing server and therefore couldn't present you with the On Demand pools you are a member of. The Internet connection must have worked to a degree when TMM last checked for a connection. 

Please feel free to reach out if you have any concerns with the above and, if I'm missing something, with some more details on your expected behaviour.

Best Regards,