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TDC600 and Terraflex not synchronizing after/during capture

  • 1.  TDC600 and Terraflex not synchronizing after/during capture

    Posted 05-28-2023 14:42

    TDC600 and Terraflex not uploading "forms" after data capture.  

    In France capturing data, and the forms won't upload.  

    Arrived back in the US, and forms won't upload.

    "Forms waiting to be synced"

    I had success in France in February with the same forms and process.

    In November 2022 I had a similar problem.  Forms would not upload.  I worked with support and sent the raw data and logs to them.  The end response was "sorry, delete the cache/data cannot recover"

    I feel I'm in the same situation again.  This time I cannot afford to delete my data.

    "Forms Waiting to be Synced"

    I've updated all trimble software except "Trimble Installation Manager "

    "Your existing data will be lost"  if you update.


    Looking for help

    -Ryan



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    Ryan Luttrell
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  • 2.  RE: TDC600 and Terraflex not synchronizing after/during capture

    Posted 05-30-2023 07:53

    Hello Ryan,

    I will reach out directly to start a proper support ticket.  Will post back to this forum with results.

    Regards,

    Dan



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    Dan Colbert
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  • 3.  RE: TDC600 and Terraflex not synchronizing after/during capture
    Best Answer

    Posted 05-31-2023 12:14

    Once back in the US from international travel, and connected to WiFi in the office, TerraFlex successfully connected and synchronized.

    It's suggested that connections to international servers may have been limited by the network providers overseas.

    The suggestion was made to create a Connect project using a server in the region you'll be collecting data as a means to hopefully overcome this issue in the future.



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    Dan Colbert
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