Mapping and GIS Solutions Community

We have an extended subscription. A couple of our users have lost the RTX license. When we go to add the license back in TMM, we get a failed to Apply License. We are working through our vendor to verify the licenses are correct, but is there a known issues with being able to add the license back to TMM? This has only occurred after the TMM update. The previous version of TMM, with the few license that were lost we were able to add the license back easily. 

Hi Matt,

Applying an RTX license to the TDC650 receiver has been tested with TMM v4, we will take a look at it again but am not aware of any issues. TMM does not store the RTX license, it is applied to the receiver and stored there, I'm not aware of why a TDC650 would 'lose' the license. As TDC650 has TMM built in to the OS image you could try uninstalling updates for the app, which will revert you to the version of TMM in the last OS image.

Best regards,

Mark.

We have an extended subscription. A couple of our users have lost the RTX license. When we go to add the license back in TMM, we get a failed to Apply License. We are working through our vendor to verify the licenses are correct, but is there a known issues with being able to add the license back to TMM? This has only occurred after the TMM update. The previous version of TMM, with the few license that were lost we were able to add the license back easily. 

Hi Matt,

Did you find a way around this? I have been able to apply an RTX key to a TDC650 multiple times with TMM v4, though I'm not sure how to get my receiver into the same state as yours prior to applying the RTX key.

Regards,

Mark.

Hi Matt,

Applying an RTX license to the TDC650 receiver has been tested with TMM v4, we will take a look at it again but am not aware of any issues. TMM does not store the RTX license, it is applied to the receiver and stored there, I'm not aware of why a TDC650 would 'lose' the license. As TDC650 has TMM built in to the OS image you could try uninstalling updates for the app, which will revert you to the version of TMM in the last OS image.

Best regards,

Mark.

We have an extended subscription. A couple of our users have lost the RTX license. When we go to add the license back in TMM, we get a failed to Apply License. We are working through our vendor to verify the licenses are correct, but is there a known issues with being able to add the license back to TMM? This has only occurred after the TMM update. The previous version of TMM, with the few license that were lost we were able to add the license back easily.