Dear WorksManager users,
Here is an update on the Issue with Earthworks Machine Downloading Archived / Deleted Designs from WorksManager
Scenario: If at least one device in the project is running version 2.18 or later, this issue will affect any or all devices in the project.
Cause: An unhandled exception was causing this issue.
Fix: A fix was implemented on the 16th of January, and we have been monitoring the logs to assess its impact. Our current logs do not indicate any recurrence of this issue after the fix. Customers who archived or deleted designs before this fix was applied may be affected. A data fix will be provided to them upon reporting the issue to the construction support team.
We apologize for the inconvenience.