Dear WorksManager users,
Status: Resolved
Incident update: 31 July, 02:00 AM UTC
The remote.it login failure was identified as the cause. This is resolved by remote.it team.
Incident description: Machines can be remoted successfully, but data collectors and CB devices across the board are inaccessible. Despite showing as online for remote assist in WM, attempting to remote in results in the error "There was an issue connecting to the device. Please ensure it is on and connected to the internet." The root cause is identified and the relevant team is working on the fix. We apologize for any inconvenience this may have caused.
Incident reported: 30 July, 04:00 PM UTC