Announcements

  • Issue publishing designs, and downloading work orders

    Status: Complete

    [Update 5/02, 4 PM GMT]
    The data fix for all failed designs is completed now.

    [Update 5/02, 1 PM GMT]
    The data fix is running now for already failed designs, and its 50% complete now.

    [Update 5/02, 12:00 PM GMT]
    The issue is fixed. We are monitoring  the system now. We are also looking at providing a data fix for the designs that were published earlier.
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    We observe an issue where the system fails when the user publishes a designs and download a work order, post the maintenance activity we had on Saturday.

    The issue specifically occurs when when the file name has special characters. As a workaround, pls consider having no special characters in filename until a fix is given.

    The team is looking into the issue. We will keep this page updated once the problem is resolved.  Regret inconvenience.